Media Quality and Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Media Quality and Support Specialist in Canada.

As a Media Quality and Support Specialist, you will play a crucial role in ensuring that high-quality visual content is delivered consistently and efficiently. You’ll manage, validate, and organize media from events, supporting both production and field teams to maintain the highest standards. This role offers an exciting blend of technical problem-solving, attention to detail, and hands-on media management in a dynamic, remote-friendly environment. Your work will directly impact the experience of clients and the reliability of media products, making your contributions highly visible and valued. You will have access to innovative software tools, collaborate with remote teams, and be a central figure in maintaining operational excellence.

Accountabilities:

• Oversee the ingestion, validation, and organization of video and photo content from events, ensuring all media meets quality specifications.
• Perform quality assurance checks, including verifying video codecs, bitrates, and compression standards.
• Provide real-time technical support to remote field staff, troubleshooting software and equipment issues via communication and remote access tools.
• Monitor live streams and media uploads to ensure timely delivery and smooth playback.
• Maintain accurate data management processes, including file transfers, FTP uploads, and database integrity checks.

Requirements:

• Proficiency with video, audio, and photo formats, including file conversions and compression techniques.
• Familiarity with camera operations and video editing software (Adobe Premiere or equivalent is a plus).
• Experience using communication and remote support tools such as Slack, TeamViewer, Microsoft Teams, and SharePoint.
• Strong problem-solving skills for diagnosing and resolving media equipment or software issues.
• Detail-oriented with excellent organizational skills and the ability to meet tight deadlines under pressure.
• Reliable high-speed internet connection to support frequent file transfers and remote collaboration.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible remote work arrangements and scheduling.
• Access to professional development and skill-building opportunities.
• Comprehensive healthcare and wellness programs.
• Supportive, collaborative team culture with a focus on continuous improvement.
• Exposure to innovative media technology and industry best practices.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1