Director of Cross-Sell & Upsell

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Cross-Sell & Upsell in United States.

This role sits at the heart of a commercial growth transformation, focused on unlocking expansion revenue from an established and high-value customer base within a fast-moving SaaS environment. The Director of Cross-Sell & Upsell will operate as a “player-coach,” balancing direct ownership of strategic enterprise accounts with the leadership of a small team of Account Managers. This position is designed for a commercially driven leader who thrives on building scalable growth motions while personally engaging in high-impact client relationships. You will shape how cross-sell and upsell strategies are defined, executed, and optimized across key product lines and customer segments. The role requires strong collaboration across Marketing, Client Success, and Partnerships to create a unified and value-driven customer experience. It is ideal for someone who enjoys building from the ground up while directly influencing revenue growth and customer success.

Accountabilities:

• Lead, coach, and develop a small team of Account Managers, ensuring clear performance expectations, strong pipeline development, and continuous professional growth.
• Personally own and expand relationships across the top 50 strategic accounts, driving end-to-end cross-sell and upsell opportunities.
• Identify and execute expansion opportunities across multiple product lines, including platform features, integrations, and premium solutions.
• Design and implement scalable cross-sell and upsell playbooks that standardize and accelerate revenue growth across the organization.
• Lead high-value quarterly business reviews and client engagement initiatives that strengthen relationships and drive product adoption.
• Collaborate with Partnerships to identify co-sell, integration, and referral opportunities that support mutual growth.
• Partner cross-functionally with Marketing, Client Success, and Product teams to align messaging, segmentation, and commercial strategy.
• Use data and CRM insights to manage pipeline performance, prioritize opportunities, and improve forecasting accuracy.

Requirements:

• 8–12 years of experience in B2B SaaS, with a strong focus on expansion sales, account growth, or strategic account management.
• Proven experience leading and developing high-performing commercial teams while also managing individual revenue responsibilities.
• Strong ability to build scalable sales motions, playbooks, and repeatable revenue-generating processes.
• Experience working in multi-product SaaS environments and navigating complex customer ecosystems.
• Strong analytical skills with hands-on experience using CRM tools (Salesforce preferred) and pipeline management systems.
• Excellent communication and stakeholder management skills, with the ability to engage executive-level client contacts.
• Strong cross-functional collaboration skills across Sales, Marketing, Product, and Customer Success teams.
• Experience in fitness, wellness, or related SaaS industries is a plus but not required.
• Highly structured, commercially driven mindset with strong ownership and execution focus.

Benefits:

• Competitive annual salary range of $155,200 – $190,000 USD.
• Eligibility for performance-based bonuses and commission structures.
• Flexible paid time off through an open PTO policy.
• Quarterly “Days of Disconnect” for global rest and recharge.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Parental and family leave, including support for new parents and pet parents.
• Wellness benefits including fitness reimbursements and mental health support.
• Employee assistance programs and premium wellness app access.
• Remote-first flexibility within the United States.
• Inclusive, values-driven culture focused on growth, collaboration, and belonging.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1