Cloud Application Support Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Cloud Application Support Analyst in the United States.

This role focuses on supporting and maintaining cloud-based applications and infrastructure that power critical healthcare technology solutions. You will work across Azure and AWS environments, ensuring smooth deployment, operation, and performance of .NET C# applications. The position involves close collaboration with development, infrastructure, and business support teams to troubleshoot issues, resolve incidents, and maintain service stability. You will also play a key role in applying ITIL best practices across incident, change, and problem management processes. Operating in a mission-driven and remote-friendly environment, you will contribute to improving system reliability and user experience. This is an opportunity to combine cloud operations expertise with meaningful impact in the healthcare technology space.

Accountabilities:

• Provide application and operational support for cloud-based environments across AWS and Azure platforms.
• Deploy, configure, and maintain .NET C# applications within cloud infrastructure, ensuring stability and performance.
• Troubleshoot and resolve application, infrastructure, and integration issues in collaboration with development and support teams.
• Work directly with end users to address application support needs and provide timely technical assistance.
• Apply ITIL frameworks across incident, problem, change, and service request management processes.
• Participate in disaster recovery planning, testing, and execution to ensure system resilience.
• Support cloud security best practices and ensure compliance with organizational standards.
• Identify and contribute to process improvement opportunities to enhance service delivery and operational efficiency.

Requirements:

• 6+ years of experience in IT support services, application support, or project/program environments.
• Hands-on experience with AWS and/or Azure cloud platforms and related services.
• Familiarity with InRule or similar business rules/automation platforms.
• Experience with Business Intelligence tools such as SSRS and SSIS.
• Exposure to Appian and .NET C# development/support environments is preferred.
• Strong understanding of ITIL service management processes (incident, change, problem, request).
• Solid troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Ability to work effectively across technical and non-technical teams in a collaborative environment.
• Strong communication skills for user support and cross-team coordination.
• Ability to work independently in a remote, fast-paced operational setting.

Benefits:

• Competitive annual salary range of $75,000 – $90,000, based on experience and location.
• Fully remote work opportunity within the United States.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement plan with employer match.
• Flexible vacation policy supporting work-life balance.
• Educational assistance and continuous learning opportunities.
• Access to leadership and technical development programs and academies.
• Opportunities for career growth in a mission-driven, innovation-focused environment.
• Collaborative and inclusive culture focused on improving healthcare outcomes.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1