Account Success Manager, Enterprise

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Success Manager, Enterprise in the United States.

This role is focused on driving long-term value, adoption, and expansion across some of the world’s largest and most complex enterprise customers. You will act as a strategic advisor, helping organizations fully leverage an ecosystem intelligence platform to uncover growth opportunities, strengthen partner-driven revenue, and improve go-to-market performance. By building deep, multi-threaded relationships across customer organizations, you will ensure successful onboarding, continuous engagement, and measurable business impact. This is a highly consultative position where understanding customer ecosystems, business priorities, and cross-functional dynamics is essential. You will also play a key role in identifying expansion opportunities, mitigating churn risks, and shaping how enterprise customers evolve their partnership strategies. The environment is fast-paced, collaborative, and highly cross-functional, with strong alignment between Customer Success, Sales, Product, and Leadership teams.

Accountabilities:

• Build and maintain strategic, trusted-advisor relationships across enterprise customer organizations to drive adoption, retention, and expansion
• Understand customer partner ecosystems and business objectives to embed the platform into broader revenue and partnership strategies
• Guide customers through best practices for platform usage, ensuring they achieve measurable value across their customer journey
• Serve as a power user of the platform, staying current on product updates and translating capabilities into business outcomes
• Identify and document new use cases across enterprise accounts to deepen platform adoption and engagement
• Proactively manage renewal cycles, identify retention risks, and develop action plans to secure long-term success
• Collaborate closely with Sales, Product, and Solutions teams to uncover expansion opportunities and drive additional revenue streams
• Provide structured feedback to Product teams to influence roadmap priorities and feature development

Requirements:

• 6+ years of experience in Customer Success or Account Management within a high-growth B2B SaaS environment
• Proven track record managing enterprise accounts (10,000+ employee organizations) with complex stakeholder structures
• Strong understanding of partnership ecosystems, including ISVs, GSIs, and VAR-based sales motions
• Demonstrated success in driving strong retention, renewal performance, and account expansion
• Excellent relationship-building skills with a reputation for being a trusted advisor to senior stakeholders
• Strategic mindset with the ability to manage complex accounts and develop long-term success plans
• Strong communication, problem-solving, and consultative skills in fast-moving environments
• Ability to take ownership, operate autonomously, and continuously improve through feedback and iteration

Benefits:

• Competitive compensation package with equity opportunities
• Comprehensive healthcare coverage for employees and their families
• Fully remote-flexible work environment with access to co-working spaces
• Flexible time off and paid parental leave
• Learning, wellness, and work-from-home stipends
• Opportunity to work with leading enterprise customers in a fast-growing SaaS ecosystem
• Collaborative, trust-based culture focused on accountability and impact
• Exposure to cutting-edge ecosystem intelligence and AI-driven go-to-market innovation

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1