Microsoft Dynamics 365 Technical Lead (CE / Power Platform)

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Job Description

SGS is accelerating the digital transformation of its core operational platforms.

We are hiring a Microsoft Dynamics 365 Technical Lead to take ownership of technical delivery and solution architecture across Dynamics 365 Customer Engagement (CE), with a strong focus on Customer Service, Field Service and the Power Platform.

This role is hands-on and delivery-oriented, combining deep technical leadership with accountability for quality, scalability and production readiness in enterprise environments.

Key Responsibilities

• Lead the technical design and implementation of Dynamics 365 CE solutions (Customer Service / Field Service).
• Working with the Solution Architect, act as technical authority during delivery, owning architecture decisions and best practices.
• Design and govern Dataverse data models, security roles, integrations and performance considerations.
• Guide and review the work of developers and technical consultants (design reviews, code reviews, solution reviews).
• Define and enforce ALM and DevOps practices (Git, CI/CD pipelines, environment strategy, release governance).
• Design and deliver Power Platform solutions (Power Apps and Power Automate) aligned with enterprise standards.
• Support go-live readiness, hypercare and production stability, including troubleshooting and root-cause analysis.
• Collaborate with business stakeholders, product owners, vendors and internal IT teams on estimates, PoCs and solution assessments.

• Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE).
• Solid experience with Power Platform and Dataverse in enterprise environments.
• Technical extensibility experience (plugins, custom APIs, JavaScript/TypeScript; C#/.NET preferred).
• Experience defining and operating ALM / DevOps processes and release management.
• Proven ability to lead technical workstreams and take ownership of delivery outcomes.
• Comfortable operating in complex, multi-stakeholder environments.
• Professional level of English required (Spanish is a plus).

• Experience with Dynamics 365 Field Service.
• Exposure to Customer Service Workspace / Omnichannel.
• Vendor collaboration experience (PoCs, RFP/RFQ technical inputs).
• Experience in global or multi-country delivery environments.

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and hybrid work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!