UX Researcher, Vehicle Experience

We are looking for a mixed-method Vehicle Experience Researcher, which will be the glue between the digital interface and the physical cabin experience for Zoox. This role requires a high-velocity researcher who is just as comfortable designing a complex quantitative benchmark study as they are running extensive in-vehicle testing. You will navigate the unique intersection of software and hardware, ensuring that everything of the vehicle works as a single, cohesive system.

In this role you will:

• Design and execute both qualitative and quantitative research that uncovers core user needs, behaviors, and experience patterns

• Synthesize insights into clear frameworks that inform product direction

• Contribute to defining principles that guide the evolution of in-vehicle experience

• Move beyond individual features to map the entire end-to-end vehicle rider experience journey.

• Conduct foundational research in ambiguous, early-stage product areas where the problem space is not well defined.

• Design and run robust quant studies to establish experience benchmarks. You will define what "good" looks like and track our progress against those metrics as the vehicle platform and in-cabin experience evolves.

• Lead a high volume of testing sessions within the vehicle to validate features.

• Investigate how digital touchpoints sync with physical movements and cabin environments.

• Partner closely with Product, Design, and Vehicle Engineering

• Translate research findings into clear implications for product decisions

• Proactively identify opportunities where research can drive impact

Qualifications

• 7+ years of experience in UX Research, HCI, Human Factors, or a related field
• Strong experience in both qualitative and quantitative research methods. Proven experience designing and running quantitative benchmarking studies and analyzing complex datasets.
• A portfolio that demonstrates research on products with both hardware and software touchpoints.
• Ability to manage a high volume of tactical testing while maintaining a strategic, system-level perspective.
• Ability to travel 5–10% within the US to support testing and research initiatives

Bonus Qualifications

• Experience in automotive, robotics, aerospace, or specialized consumer hardware (e.g., VR/AR, smart home).
• Ability to "speak engineer"—understanding the constraints of vehicle platforms, thermal systems, and motion profiles.
• Experience working in large, complex organizations where building cross-functional alliances is key to getting things done.