Contract Manager

Better places, thriving communities.

Contracts Manager – Fire & Security

Due to continued growth, Alarm Communication Limited (ACL) is seeking to appoint an additional Contracts Manager to join our well-established and expanding team.

This position sits within one of our dedicated Key Account Teams, delivering Fire & Security services across a portfolio of prestigious, large-scale commercial properties within sectors including commercial offices, education, healthcare, hospitality, heritage, and leisure.

We are looking for an experienced and technically strong Contracts Manager with a proven background in the Fire & Security industry. This is an excellent opportunity for a motivated professional with strong leadership capability, commercial awareness, and a passion for delivering exceptional client service.

The successful candidate will lead a dedicated team of Engineers and Senior Engineers, acting as the primary technical and operational contact for key client accounts. The role combines account management, team leadership, technical oversight, and commercial responsibility, managing an annual revenue stream of approximately £1–1.5 million.

This role is ideally suited to someone with either a strong engineering background or previous experience managing complex Fire & Security service contracts and integrated systems within large commercial environments.

Key Responsibilities

• Act as the primary point of contact for assigned key clients, developing long-term relationships and ensuring consistently high standards of service delivery.
• Manage and develop client accounts, supporting future operational planning, lifecycle management, capital expenditure forecasting, and technical upgrade strategies.
• Prepare accurate and commercially competitive quotations for on-site works, remedial actions, and system upgrades.
• Support the management and successful delivery of service contracts, including onboarding new contracts, renewals, and ongoing KPI performance.
• Work closely with internal departments to ensure all remedial and corrective works are completed efficiently and to the highest standard.
• Oversee the delivery of small works projects from quotation through to completion, coordinating effectively with Installation Managers, Engineers, and Service Coordinators.
• Collaborate with Project and Division Managers on larger-scale installations, ensuring client expectations, technical standards, and contractual obligations are achieved.
• Take ownership of financial performance, including forecasting, work-in-progress reviews, invoicing, and progress applications.
• Ensure full SHEQ compliance across the team, including approval of RAMS, technical audits, and adherence to company and industry standards.
• Provide effective leadership and line management to Engineers, Senior Engineers, and Apprentices, supporting professional development and performance management.
• Contribute to the continued growth of the business by developing the team, promoting a positive culture, and supporting internal progression opportunities.

Requirements

• Strong technical knowledge and experience within the Fire & Security industry.
• Engineering background or demonstrable experience managing Fire & Security service contracts and integrated systems.
• Experience working with large-scale, networked commercial systems and IP-based technologies.
• Proven ability to manage engineers, subcontractors, and multiple stakeholders across varied environments.
• Commercially aware with strong financial and operational management capability.
• Excellent organisational skills with exceptional attention to detail.
• Professional communicator with strong relationship-building and client management skills.
• Ability to work effectively within a collaborative, team-focused environment.

What We Offer

• Competitive salary package
• Excellent company benefits
• Long-term career progression opportunities within a growing business
• Hybrid working arrangements with flexibility for home working
• Supportive and professional working environment
• Ongoing training, development, and leadership opportunities

Location & Working Arrangement

This is a hybrid role, with time split between office-based work, client site visits across London and the surrounding counties, and some home working flexibility.

If you are an experienced Fire & Security professional looking to take the next step in your career within a respected and growing organisation, we would welcome your application.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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