People Operations Automation & Enablement Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for a People Operations Automation & Enablement Specialist to join our People Operations Service Delivery team. This is a hybrid role out of Vancouver, Toronto, or Calgary.

Who you are:

The People Operations Automation & Enablement Specialist is the architect of our internal service experience and the engine that will scale our team. You are responsible for bridging the gap between complex People policies and frictionless employee self-service. By leveraging AI, designing zero-touch workflows, and building robust knowledge systems, you will transform manual HR tasks into scalable, automated solutions. You won't just launch People programs; you will engineer how they are delivered, ensuring our team can support long-term organizational growth without proportionally scaling headcount.

This role will report into the Team Lead, People Operations Service Delivery.

What you'll work on:

• Automation & Scaling
• Identify recurring employee inquiries and operational bottlenecks, designing automated workflows and system enhancements that deflect Tier 1 tickets and drive employee self-service.
• Partner with cross-functional stakeholders (IT, Finance, Legal) to operationalize People initiatives, streamlining hand-offs and integrating tools to eliminate manual data entry and repetitive tasks.
• Act as the subject matter expert on utilizing AI and automation tooling within People Operations to enhance service delivery, speed up response times, and optimize internal workflows.
• Knowledge Enablement & Content
• Translate complex People policies and programs into intuitive, highly discoverable documentation, FAQs, and knowledge base architecture.
• Own the end-to-end lifecycle of Service Delivery content, implementing automated reviews and feedback loops to ensure all resources remain accurate and relevant as the company scales.
• Data-Driven Optimization
• Deep-dive into service delivery metrics (ticket volume trends, resolution times, SLA adherence, and knowledge base analytics) to pinpoint friction areas.
• Present data-backed recommendations to People leadership on where to deploy new automations, adjust policies, or improve the employee experience.
• Lead the execution and change management of continuous improvement initiatives, ensuring new automated processes are successfully adopted by the broader team and employee base.

What you may have:

• 3–5+ years in People Operations, HRIS, IT Service Management with a primary focus on scaling service delivery, process engineering, or automation.
• Expertise in auditing multi-step processes to root out inefficiencies and automate manual work.
• Strong capability to architect internal knowledge, transforming complicated HR guidelines into easily digestible enablement materials.
• Hands-on experience configuring and optimizing ticketing systems and knowledge bases (e.g., Freshservice, Confluence) to streamline service delivery.
• Demonstrated ability to deploy AI technologies and automation solutions that optimize and scale internal service delivery.
• Comfort working in ambiguity and owning end-to-end solutions.
• Experience using data or metrics to drive operational improvements.
• Exceptional stakeholder management skills, with a track record of partnering smoothly with IT, Finance, and leadership to drive organizational change.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $88,400 to $104,000 to $119,600 CAD. There are a separate set of salary bands for other regions based on local currency.

• Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.