Customer Service Representative

Company Description

Jobs for Humanity is partnering with kanz to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: kanz

Job Description

The key objective of this role is to handle customer inquiries and resolve issues efficiently, ensuring a positive experience while maintaining service standards. Required skills include clear verbal communication in English and Arabic, active listening, problem-solving, and basic computer proficiency. The role focuses on managing calls or messages, processing requests, and documenting interactions accurately.

Job Duties and Responsibilities

• Handle customer inquiries and resolve issues efficiently to ensure a positive customer experience
• Maintain service standards while managing inbound calls or messages
• Process customer requests and document interactions accurately
• Demonstrate clear verbal communication in both English and Arabic
• Apply active listening, problem-solving, and basic computer proficiency skills

Qualifications

Required Qualifications

• Clear verbal communication in both English and Arabic
• Ability to listen actively to customer inquiries and issues
• Ability to resolve customer issues efficiently
• Basic computer proficiency for managing calls, messages, and documenting interactions
• Handle customer inquiries and resolve issues to ensure positive customer experience
• Verbal Communication
• Active Listening
• Problem Solving
• Computer Proficiency
• Customer Service
• Call Management
• Documentation