Desktop Support Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Desktop Support Engineer

Location(s): Phoenix, AZ

Job Summary:

Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution.

Key Responsibilities:

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, and communication system issues.
• Escalate unresolved or complex issues appropriately.
• Create clear, concise, and informative support tickets.
• Track, update, and follow up on incidents until resolution.
• Deliver strong customer service in a fast-paced support environment.
• Manage multiple priorities and work effectively under pressure.
• Support flexible scheduling needs when required.

Required Skills:

• Experience with ticketing systems.
• Windows support experience.
• Deskside support experience.
• End-user device support knowledge.
• Strong computer hardware and software troubleshooting skills.
• Technical documentation experience.
• Excellent verbal and written communication skills.
• Strong customer service and multitasking abilities.

Preferred Background:

• Prior help desk, call center, or technical customer support experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.