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Ballerine Linkedin · Posted 4mo ago

Merchant Risk Strategist – Eastern Europe (Remote)

Bulgaria

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About Ballerine

Ballerine is an AI-native merchant-risk-intelligence company that helps acquirers, PSPs, and banks automate underwriting, onboarding, and ongoing monitoring of merchants. Our platform combines agentic AI, OSINT, and KYB automation to deliver 8-minute digital-footprint reports and continuous merchant intelligence.


Role Overview

We are looking for a Merchant Risk Strategist based in Eastern Europe to join our growing team. In this role, you’ll work closely with our clients across the world - mainly banks, PSPs, and fintechs - to help them leverage Ballerine’s AI-powered capabilities in their merchant risk processes.

You’ll act as both a product and relationship bridge, ensuring that clients fully understand and utilize Ballerine’s tools to improve merchant onboarding, monitoring, and risk decisioning.


Key Responsibilities

  • Manage relationships with acquirers, fintechs, and banks in Colombia and the wider EU region.
  • Be their point of contact for risk and product-related questions.
  • Support clients in implementing and customizing Ballerine’s AI solutions within their onboarding and risk workflows.
  • Collaborate with the product and risk teams to align client needs with product capabilities.
  • Analyze client use cases and help define best practices in merchant risk management, underwriting, and KYC/KYB automation.
  • Deliver product demos, training sessions, and ongoing client support.
  • Act as the voice of the client, providing feedback to the product and engineering teams.


Requirements

  • Proven experience in merchant acquiring, onboarding, or risk/KYC roles (e.g., at an acquirer, PSP, or bank).
  • Strong understanding of payment processing, merchant risk, and compliance workflows.
  • Excellent communication and relationship-management skills.
  • Fluency in English (both written and spoken).
  • Spanish / Portuguese fluency is a strong advantage.
  • Comfortable working remotely and collaborating across time zones.
  • Passion for innovation and AI-driven risk intelligence.
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