Merchant Risk Strategist – Eastern Europe (Remote)
Indexed description
About Ballerine
Ballerine is an AI-native merchant-risk-intelligence company that helps acquirers, PSPs, and banks automate underwriting, onboarding, and ongoing monitoring of merchants. Our platform combines agentic AI, OSINT, and KYB automation to deliver 8-minute digital-footprint reports and continuous merchant intelligence.
Role Overview
We are looking for a Merchant Risk Strategist based in Eastern Europe to join our growing team. In this role, you’ll work closely with our clients across the world - mainly banks, PSPs, and fintechs - to help them leverage Ballerine’s AI-powered capabilities in their merchant risk processes.
You’ll act as both a product and relationship bridge, ensuring that clients fully understand and utilize Ballerine’s tools to improve merchant onboarding, monitoring, and risk decisioning.
Key Responsibilities
- Manage relationships with acquirers, fintechs, and banks in Colombia and the wider EU region.
- Be their point of contact for risk and product-related questions.
- Support clients in implementing and customizing Ballerine’s AI solutions within their onboarding and risk workflows.
- Collaborate with the product and risk teams to align client needs with product capabilities.
- Analyze client use cases and help define best practices in merchant risk management, underwriting, and KYC/KYB automation.
- Deliver product demos, training sessions, and ongoing client support.
- Act as the voice of the client, providing feedback to the product and engineering teams.
Requirements
- Proven experience in merchant acquiring, onboarding, or risk/KYC roles (e.g., at an acquirer, PSP, or bank).
- Strong understanding of payment processing, merchant risk, and compliance workflows.
- Excellent communication and relationship-management skills.
- Fluency in English (both written and spoken).
- Spanish / Portuguese fluency is a strong advantage.
- Comfortable working remotely and collaborating across time zones.
- Passion for innovation and AI-driven risk intelligence.
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