Customer Service Manager – Logistics & Transportation

Job Summary In Monterrey, NL

Customer Service Manager – Logistics & Transportation – Logistics & Transportation

📍 Monterrey, Nuevo León | 🕘 Full-time

Logistics company with operations across Canada, the United States, and Mexico, with active operations in Mexico, is seeking a Customer Service Leader to coordinate and lead the Customer Service team within the logistics and transportation sector.

Position objective:

Lead the day-to-day operation of the Customer Service team, ensuring high levels of customer satisfaction, KPI compliance, and effective communication between customers and internal teams.

Key responsibilities:

• Coordinate and supervise the Customer Service team.
• Maintain constant communication with customers, account managers, and internal departments.
• Ensure service standards are met, including transit times, on-time pickups, and deliveries.
• Follow up on incidents and corrective action plans.
• Collaborate in the development and execution of SOPs with the Quality team.
• Coach, develop, and evaluate team members.
• Analyze performance indicators to identify improvement opportunities.

Requirements:

• Advanced English and Spanish (required).
• Minimum of 3 years of experience in logistics/transportation and at least 1 year in a leadership role.
• Knowledge of AS400 and McLeod (preferred).
• Knowledge of CTPAT.
• Strong leadership, communication, organizational, and problem-solving skills.
• Bachelor’s degree or equivalent experience in the logistics/transportation industry.

We offer:

• Salary: $30,000 MXN per month + performance-based bonus
• Full benefits
• Job stability and professional growth
• Excellent work environment

📩 Apply through this platform and our team will contact you to continue the process.