Sr. Thermal/Mechanical Field App Engineer

FSLA Status (Exempt or Non-exempt): Exempt

Location (City, State): Austin, TX

Reports To: Sr. Account Manager

Direct Reports (Yes, No): No, will provide mentorship/coaching to non-direct reports:

• Field Application Engineer and Thermal/Mechanical Field Application Engineer

Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world’s largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas and California. As of 2023, Foxconn ranks 32 nd among the Fortune Global 500 and reported a revenue of approximately USD $213 billion in 2024.

The company’s diverse product offerings span four major segments: smart consumer electronics, cloud and networking solutions, computing and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together these initiatives position the company as a leader for innovation in the 21st century.

Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious productions methods.

Job Summary

• The Sr. Thermal/Mechanical Field Application Engineer serves as a technical lead and trusted advisor for Foxconn’s enterprise and OEM customers, driving product integration, optimization, and deployment of advanced solutions. This role bridges R&D and customer-facing functions, delivering strategic technical support across design, validation, and post-deployment phases. The Sr. Thermal/Mechanical Field Application Engineer partners closely with engineering, manufacturing, and product development teams to align complex system requirements with innovative solutions that meet customer and market needs.

• Serve as the primary technical interface for key customers across the Central and Southwest regions, providing in-depth system design, application guidance, and troubleshooting support.
• Lead product integration and validation efforts, including hardware and firmware testing, performance analysis, and field optimization.
• Partner with internal R&D and product management teams to translate customer requirements into design specifications and influence product enhancements.
• Conduct technical presentations, product demos, and customer training sessions for both engineering and executive audiences.
• Manage field issue resolution, coordinate root-cause analysis, and communicate corrective actions with internal and external stakeholders.
• Support business development activities, collaborating with sales teams to identify opportunities, define system solutions, and achieve design wins.
• Provide ongoing technical consultation and post-deployment support to sustain customer satisfaction and strengthen long-term relationships.
• Maintain awareness of industry trends, competitor products, and emerging technologies to advise internal teams on strategy and roadmap direction.
• Document technical findings, lessons learned, and recommendations for process and product improvement.
• Determine customer requirements (both explicit and implicit) and accurately communicate them back to key engineering team members.
• Drive product design development incorporating design rules, performance optimization and manufacturing for HVM (high volume manufacturing).
• Work closely with the sales team to understand customer requirements, develop tailored solutions, and assist with formal proposal development and custom product quotes.
• Oversee multiple customer opportunities while focusing on key priorities.
• Mentor and coach junior field application engineers as needed.
• Travel as needed (up to 25–30%) to customer sites and internal meetings, including in the US, Mexico and Asia.
• Perform other duties as requested or assigned.

• Bachelor’s degree in mechanical or Thermal Engineering, or a related field required.
• Master’s degree preferred.

• Minimum 5+ years of relevant experience in thermal/mechanical field applications engineering, any liquid cooling solutions experience is preferred.
• Proven success supporting enterprise, OEM, or technology partners in the design and implementation of complex solutions.
• Demonstrated ability to work cross-functionally with R&D, product management, and customer engineering teams.
• Excellent communication and presentation skills with the ability to translate complex technical concepts for diverse audiences.

• Excellent communication skills, intrapersonal skills, and presentation skills.
• Strong capability in conveying complex technical concepts to stakeholders at all levels.
• Excellent problem-solving and analytical skills.
• Bilingual proficiency in English and Mandarin Chinese required.
• The role regularly communicates with customers, suppliers, or teams who speak only that language.
• The role requires reading technical documents, safety instructions, or specifications written only in that language.
• The role provides support to foreign stakeholders, leadership, or business units who exclusively use that language.

Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.