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Ashby Himalayas · Posted 8d ago

Manager of High Touch Customer Success

USD Full time Remote

Customer Service Manager Sr.-Manager-Of-Customer-Success, Customer-Success-Manager, Customer-Success-&-Account-Management-Jobs, Customer-Success-Operations-Manager, Senior-Client-Success-Manager, Senior-Customer-Success-Program-Manager Himalayas
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Indexed description

We're hiring a Manager of High Touch Customer Success to elevate the customer experience by coaching and developing a team of CSMs. The role involves identifying what's working, turning it into repeatable best practices, and building systems that allow the team to deliver consistently strong outcomes across many customers.

Requirements

Team Leadership & Coaching Customer Journey Expertise Operational Mindset Cross-functional Collaboration Problem-Solving Orientation Data-Driven Customer-First Thinking Lifecycle Awareness

Benefits

Competitive compensation 10-year exercise window for stock options Unlimited PTO with four weeks recommended per year Twelve weeks of fully paid family leave in the US $100/month education budget Extended health benefits for you and your dependents Generous equipment, software, and office furniture budget Originally posted on Himalayas

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