Ashby
Himalayas · Posted 1mo ago
Manager of High Touch Customer Success
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Indexed description
We're hiring a Manager of High Touch Customer Success to elevate the customer experience by coaching and developing a team of CSMs. The role involves identifying what's working, turning it into repeatable best practices, and building systems that allow the team to deliver consistently strong outcomes across many customers.
Requirements
- Team Leadership & Coaching
- Customer Journey Expertise
- Operational Mindset
- Cross-functional Collaboration
- Problem-Solving Orientation
- Data-Driven
- Customer-First Thinking
- Lifecycle Awareness
Benefits
- Competitive compensation
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- $100/month education budget
- Extended health benefits for you and your dependents
- Generous equipment, software, and office furniture budget
Originally posted on Himalayas
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