Manager, Patient Contact Center

Array Behavioral Care is a leading virtual psychiatry and therapy practice seeking a Manager, Patient Contact Center to lead, develop, and support the Care Navigation & Care Coordination Teams in delivering high quality, empathetic, efficient, and patient centered service. Requirements - 3+ years of call center or contact center operations experience within healthcare or behavioral health - Bachelor's degree in business administration, Communications, or a related field (optional) - Strong leadership and people management skills - Expertise in call center technologies, CRM systems, and workforce management tools - Proficient in Excel and data management tools - Working knowledge of MS Office, Salesforce, and Outlook - Analytical skills for interpreting performance metrics and driving improvements - Excellent communication and problem-solving abilities - Ability to manage large teams and influence cross-functional decisions - Ability to work in fast-paced, high-volume environments - Familiarity with compliance standards and quality assurance frameworks - Organization and time management skills with the ability to multitask - Experience in dealing with highly sensitive and confidential information in a discreet and appropriate manner Benefits - Medical, dental, and vision insurance - Employer paid life & long-term disability insurance - Short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance - Flexible spending accounts (FSA) and health savings account (HSA) contributions - 401k