Bilingual Intake Specialist

**Intake Specialist ** This position serves as the first point of contact for patients, providing professional and courteous assistance over the phone. The ideal candidate will manage a high volume of inbound and outbound calls, assist with appointment scheduling, answer general inquiries, and ensure accurate documentation of patient information. Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy • Schedule, confirm, and reschedule patient appointments accurately • Verify patient demographics and insurance information, updating records as needed • Provide general information about services, policies, and procedures • Route calls to appropriate staff and address patient concerns • Document all communications in the system with accuracy • Assist with appointment reminders, follow‑ups, and referral coordination • Maintain patient confidentiality in compliance with HIPAA regulations • Support administrative tasks such as data entry and coordination with other departments • Identify urgent situations and escalate appropriately • Oversee intake processes including paperwork, questionnaires, and consultations • Follow up with patients who have not responded to calls, texts, or emails #SolvoGlobal #LI-PROMOTED #LI-Onsite