CGS Account Officer

Company Description

WHO WE ARE

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

Role Overview

This role is responsible for ensuring the accurate and efficient execution of key operational and administrative processes, including bonus-payment management, billing verification, contract coordination, account setup, and credit-information handling. The position upholds high standards of quality, compliance, and data integrity.

You will provide comprehensive support to Account Managers and commercial teams through timely reporting, document review, client training, and assistance with basic inquiries—contributing to a seamless customer experience and strong commercial performance.

Key Responsibilities

1.- Manage the bonus payment process and ensure accurate recording in the corresponding systems.

2.- Oversee the billing process for CLF (Credit Line Fees) to ensure accuracy and compliance.

3.- Coordinate the issuance of contracts with all areas involved to meet deadlines and quality

standards.

4.- Pre-fill KYC (Know Your Customer) forms and perform an initial review of required documentation.

5.- Consolidate and deliver reports requested by Account Managers, ensuring accuracy and timeliness.

6.- Review drafts, documents, and materials prior to issuance or client delivery.

7.- Create new Policy Holder accounts and ensure correct setup in internal systems.

8.- Register new vendors (supplier setup) in accordance with corporate requirements.

9.- Upload Credit Limits (CL) into internal systems with precise and validated information.

10.- Prepare presentations requested by Account Managers or commercial teams.

11.- Generate credit limit reports following established procedures.

12.- Deliver CofaNet training sessions to insured clients to support system usage and understanding.

13.- Support Account Managers with basic client inquiries related to users, requests, and information uploads.

Qualifications

Qualifications

Preferred

• Trainee experience or foundational knowledge in Credit Insurance.

Required

• Degree in Economic or Administrative Sciences (or currently completing the degree, if applicable)
• Basic English fluency (verbal and written)

Additional Information

What We Offer

• Flexible hybrid work model
• Career development in a global, inclusive environment
• Ongoing training and learning opportunities
• Competitive benefits exceeding legal requirements

Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote