Customer Support Specialist

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals. Who are we looking for: This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers. As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources. This role requires a high amount of problem-solving skills and independence. What you will be responsible for: - Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns. - Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting. - Engaging with new leads and users as part of their onboarding process. - Contributing to the Help Center by creating helpful articles and resources. - Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements

Requirements: - Exceptional English speaking and writing skills. - Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail. - Proactive team player who can multi-task independently under pressure. - Fast learner, tech orientation, comfortable working with digital tools. - Excellent communication and problem-solving skills - Customer service/facing experience - a significant advantage - Experience in ecommerce/B2B - an advantage.