Manager of Strategic Customer Success

Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company's largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers. Requirements - Team Leadership & Coaching - Customer Journey Expertise - Up Market Motion - Operational Mindset - Cross-functional Collaboration - Problem-Solving Orientation - Data-Driven - Customer-First Thinking - Lifecycle Awareness Benefits - Competitive compensation - 10-year exercise window for stock options - Unlimited PTO with four weeks recommended per year - Twelve weeks of fully paid family leave - $100/month education budget - Extended health benefits - Generous equipment, software, and office furniture budget