Account Manager

Company Description

American Exposition Services (AES) is a full-service exhibition contractor specializing in creating seamless and impactful events, including tradeshows, expos, conventions, and corporate gatherings across the U.S. Established in 1984, AES has earned a strong reputation for exceptional service, integrity, and innovative solutions. The company offers a full spectrum of services, from event logistics and design to execution and on-site support. As a dedicated partner, AES is committed to helping clients successfully bring their vision to life with professionalism and attention to detail.

Role Description

This is a full-time on-site Account Manager role based in Sacramento, CA. As an Account Manager, you will build and nurture client relationships, oversee event project planning, and serve as the primary point of contact for clients. Responsibilities include managing event details, coordinating with internal departments and vendors, ensuring deadlines are met, and delivering top-quality service to ensure successful outcomes for events. You will act as a strategic partner to help clients achieve their event goals while maintaining a high standard of customer satisfaction.

The Basics

• Manage the entire sales cycle from creating proposals from RFP’s to contract signing.
• Communicate directly with clients and prospects to understand their individual needs, learn their goals and recommend products or services that maximize value.
• Formulate show pricing for contracts and service kits to ensure profitability.
• Maintain project management and event team leadership on-site event from installation,
• customer support to dismantle.
• Produce detailed schedules and timelines for both client and AES internal team to meet contracted services to be provided.
• Work closely with partnered vendors providing services for each event: electrical, custom furnishings, graphic designers and sub-contractors.
• Provide professional post event support to maximize client loyalty.
• Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
• Manage all incoming client artwork and coordinate with graphic designer from design, print and placement.
• 20%-50% travel or extended local hours per demand of show schedules.
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• Bachelor’s degree from a four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Prior outside sales and/or event planning experience required.
• Valid CA driver’s license
• Excellent verbal and written communication skills
• Professionalism and leadership
• Strong organizational and time management skills
• High level of foresight and meticulous analysis
• Excellent people skills allowing them to work with various internal departments and clients
• Maintain grace under pressure
• Proactive and a strong multi-tasker
• Self-motivated and highly adaptable
• Able to work under pressure
• Ability to meet deadlines within a fast-paced environment.
• Proficient in Microsoft Outlook, Word, and Excel

Benefits

Our team members are like our family, so we help them care for their families. The rewards of joining

AES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are

some of the highlights:

• Competitive salaries
• Company phone or reimbursement
• 401K with company match
• Profit sharing
• Healthcare insurance
• Vacation time (PTO)
• Community and Association involvement opportunities
• Team activities & parties
• Wellness Initiative