Senior Accounts Receivable / Order-to-Cash Specialist

Location: Remote (EST hours preferred)

Employment Type: Full-Time

Compensation:

Base Salary: $1,500 – $1,800 USD/month (depending on experience)

Performance Bonus: $300 – $500 USD/month

Bonus tied to collection effectiveness, aging reduction, and overall AR performance

Role Overview

This role is responsible for fully owning the Accounts Receivable and Order-to-Cash process in a standalone capacity. The position plays a critical role in driving cash flow, reducing aging balances, and improving AR operations, managing a high-volume and complex portfolio, including legacy accounts and aged balances. This is not a general accounting or month-end close role. Instead, it is a senior, hands-on AR position focused on cash collection, dispute resolution, process improvement, and cross-functional collaboration. The ideal candidate is persistent, detail-oriented, and comfortable being customer-facing, handling both inbound and outbound communication with clients.

Key Responsibilities

Accounts Receivable & Collections Ownership

Own the full order-to-cash lifecycle, from invoicing through payment application and collections

Manage a high-volume AR portfolio, including active accounts and complex aged balances (including legacy AR)

Proactively follow up with customers via email and phone to ensure timely payments

Accurately apply payments (ACH, wire, check, credit memo) and maintain documentation in ERP/CRM systems

Dispute Resolution & Cross-Functional Collaboration

Investigate and resolve invoice discrepancies, short payments, chargebacks, and deductions

Partner with Sales, Finance, and Operations to resolve issues and unblock payments

Act as the main point of contact for customer billing and payment inquiries

Escalate high-risk accounts with clear recommendations and action plans

Reporting, Aging & Cash Flow Support

Prepare and maintain AR aging reports and weekly collection updates

Provide visibility into collection performance, customer risk, and aging trends

Support AR reconciliations and audit processes as needed

Process Improvement & Systems Optimization

Identify opportunities to improve AR workflows and reduce manual processes

Improve invoicing cadence, dispute tracking, and documentation standards

Contribute to NetSuite optimization and automation initiatives

Help establish scalable AR processes and best practices

Qualifications

4+ years of progressive Accounts Receivable / Collections experience

Proven experience managing high-volume and complex AR portfolios, including aged balances

Strong understanding of order-to-cash processes and collection strategies

Hands-on Experience With ERP Systems (NetSuite Preferred)

Excellent English communication skills (written and verbal)

Comfortable handling inbound and outbound customer calls

Strong attention to detail, organization, and follow-through

Ability to work independently in a remote, fast-paced environment

Availability to work EST-aligned hours

Nice to Have

Experience in fast-growing or operationally complex environments

Exposure to process improvement or automation initiatives

Experience working with cross-functional US-based teams

This is a Telecommute/Work from Home position

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