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TECEZE Linkedin · Posted 2mo ago

Onsite IT Support Engineer

Germany

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Indexed description

Job Title: Onsite IT Support Engineer – Desktop / IT Lounge / Walk-In Center


Employment Type: Onsite Support


KEY RESPONSIBILITIES

End-User & Deskside Support

  • Provide onsite deskside support for Incidents and Service Requests related to end-user computing devices and peripherals
  • Diagnose and resolve hardware, software, and connectivity issues
  • Log, update, and close tickets in ServiceNow aligned with ITSM processes
  • Coordinate with Global Service Desk and downstream resolver groups

IT Lounge / Walk-In Center (WIC)

  • Act as first point of contact for walk-in users at Client IT Lounges / Walk-In Centers
  • Support hardware issues, replacements, DOA swaps, and temporary devices
  • Assist with authentication, MFA, and workplace application access
  • Support new joiner onboarding and workstation setup
  • Perform meeting room readiness checks and basic AV troubleshooting

Enterprise Mobility Services (EMS)

  • Support macOS devices and mobile endpoints
  • Perform Azure AD device registration
  • Support Microsoft Intune mobile and device enrollment
  • Assist with compliance and mobility troubleshooting

IMACD & Workplace Services

  • Perform Install, Move, Add, Change, Delete (IMACD) activities
  • Laptop imaging, staging, data transfer, refresh, and replacements
  • Support onboarding and offboarding including asset handover
  • Perform basic LAN/Wi-Fi checks and cabling activities

Network Hands-and-Feet Support

  • Provide LAN patching and de-patching support
  • Assist network and telephony teams
  • Support access points and meeting room connectivity

Asset & Inventory Management

  • Maintain CMDB and asset records in ServiceNow
  • Perform asset tagging and lifecycle tracking
  • Support local stockrooms and spares

Cluster / Dispatch Coverage

  • Support nearby cluster and dispatch sites as required
  • Willingness to travel or drive to nearby Client locations
  • Provide backup coverage for critical locations

REQUIRED QUALIFICATIONS & SKILLS

Technical Skills

  • Experience in onsite desktop/deskside support
  • Windows and macOS device support
  • Knowledge of EMS, Azure AD, and Microsoft Intune
  • ServiceNow and ITSM process understanding
  • Basic networking knowledge (LAN/Wi-Fi)

Behavioral Skills

  • Strong customer-facing and communication skills
  • Ability to work independently onsite
  • Proficiency in local language and English

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