Onsite IT Support Engineer

Job Title: Onsite IT Support Engineer – Desktop / IT Lounge / Walk-In Center

Employment Type: Onsite Support

KEY RESPONSIBILITIES

End-User & Deskside Support

• Provide onsite deskside support for Incidents and Service Requests related to end-user computing devices and peripherals
• Diagnose and resolve hardware, software, and connectivity issues
• Log, update, and close tickets in ServiceNow aligned with ITSM processes
• Coordinate with Global Service Desk and downstream resolver groups

IT Lounge / Walk-In Center (WIC)

• Act as first point of contact for walk-in users at Client IT Lounges / Walk-In Centers
• Support hardware issues, replacements, DOA swaps, and temporary devices
• Assist with authentication, MFA, and workplace application access
• Support new joiner onboarding and workstation setup
• Perform meeting room readiness checks and basic AV troubleshooting

Enterprise Mobility Services (EMS)

• Support macOS devices and mobile endpoints
• Perform Azure AD device registration
• Support Microsoft Intune mobile and device enrollment
• Assist with compliance and mobility troubleshooting

IMACD & Workplace Services

• Perform Install, Move, Add, Change, Delete (IMACD) activities
• Laptop imaging, staging, data transfer, refresh, and replacements
• Support onboarding and offboarding including asset handover
• Perform basic LAN/Wi-Fi checks and cabling activities

Network Hands-and-Feet Support

• Provide LAN patching and de-patching support
• Assist network and telephony teams
• Support access points and meeting room connectivity

Asset & Inventory Management

• Maintain CMDB and asset records in ServiceNow
• Perform asset tagging and lifecycle tracking
• Support local stockrooms and spares

Cluster / Dispatch Coverage

• Support nearby cluster and dispatch sites as required
• Willingness to travel or drive to nearby Client locations
• Provide backup coverage for critical locations

REQUIRED QUALIFICATIONS & SKILLS

Technical Skills

• Experience in onsite desktop/deskside support
• Windows and macOS device support
• Knowledge of EMS, Azure AD, and Microsoft Intune
• ServiceNow and ITSM process understanding
• Basic networking knowledge (LAN/Wi-Fi)

Behavioral Skills

• Strong customer-facing and communication skills
• Ability to work independently onsite
• Proficiency in local language and English