Key Account Manager

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What You'll do

The primary objective of a Key Account Manager is to maximize the long-term value generated from the organization's most significant client accounts at a national level. This strategic role focuses on maintaining and enhancing relationships with top clients to drive business growth, ensuring the delivery of high-quality service, and aligning client needs with the company's offerings.

Principal Accountabilities:

• Operate as the primary point of contact for key account stakeholders
• To manage, retain & grow the relationships as well as business with the organization’s most important accounts.
• Relationship Management (incl stakeholder management) with top 20 customers.
• Movement of KAM function approach from Transaction to Strategic.
• Establishes multiple contacts and builds relationships at multiple levels and departments within prospects, developing advocates within a customer's organization to strengthen relationships in Hong Kong Contract Logistics sector.
• Understands and stays informed of the customers' business, industry and sector, and applies that knowledge to identify opportunities and articulate where Rhenus Warehousing Solutions can provide value within Hong Kong customer's supply chain.
• Effectively executes sales activities and maintains a pipeline to generate revenue to meet or exceed net revenue goals and expectations.
• Understands Hong Kong Contract Logistics market conditions and competitive landscape to provide efficient and effective modes of transportation solutions for the customer.
• Win, retain and develop customers through sales activities by actively setting the appointments for face-to-face sales meetings with customers and following the schedule laid by inside sales.
• Assessing the prospective account as profitable, significant or strategic in order to secure winning bids.
• Build rapport and trust with customers by being informed about customer's business and the market.
• Support customer retention through collaboration with all resources including our Operations teams, Global and Regional sales channels.
• Responsible for increasing gross profit and market share while developing ongoing relationships with new customers.
• Managing opportunities and risks securing the interests of the Company.

Qualifications

• Minimum 5 years of relevant experience, preferably in the 3PL or related industry.
• Candidate with China (Particularly Shenzhen) experience would be highly preferable.
• Strong persuasion skills, work-ethic, integrity and entrepreneurial spirit.
• Demonstrated negotiation and sales strategies experience.
• Strong presentation, communication, and interpersonal skills.
• Values a diverse and inclusive work environment.
• Strong ability to establish and manage relationships with varying levels of stakeholders.
• Demonstrate competence in conflict management, decision making and strategic planning.
• Good working knowledge of Contract Logistics, supply chain, including Solutions Design.
• Able to achieve results by setting high standards and committing to clear objectives.
• Able to make decisions independently in a creative and effective manner, as well as plan and prioritize effectively and proactively.