Regional Technical Lead - Retail & CRM, APAC

The Role:

We are seeking a technical lead to focus on Retail and CRM Applications within the APAC region. This role offers the opportunity to engage in cross-functional projects, including integration with digital solutions, and data solutions. The primary responsibility will be managing the existing CEGID POS system and CRM solutions, participating in the future development and enhancement of mobile applications.

What you will do:

Retail & CRM Solution Architecture:

• Own the technical architecture of Cegid SaaS POS, CRM platforms, and related retail applications across APAC, ensuring alignment with global standards and cloud‑native best practices.
• Design integration patterns and data flows between SaaS POS, CRM, E‑Commerce, OMS, WMS, loyalty systems, and enterprise APIs.
• Produce architecture diagrams, API specifications, sequence flows, and technical design documents for new features and enhancements.
• Evaluate system performance, scalability, and security within a SaaS environment and propose improvements or modernization initiatives.

Integration Engineering & API Governance:

• Lead the design and implementation of API‑based integrations using REST/SOAP, JSON/XML, microservices, and ESB/API gateway platforms.
• Collaborate with global and regional teams to define API contracts, authentication flows, and data exchange standards.
• Validate vendor integration deliverables for compliance with architecture, security, and performance requirements.
• Support mobile application development by contributing to backend integration design and testing.

SaaS Platform Management & Technical Leadership:

• Serve as the technical SME for Cegid SaaS POS, ensuring proper configuration, environment management, and release governance.
• Lead technical discussions with Cegid and other vendors, challenging design decisions and ensuring adherence to enterprise architecture.
• Oversee SaaS upgrade cycles, regression testing strategies, and change impact assessments.
• Ensure proper monitoring, logging, and incident management processes for cloud‑based retail applications.

Operational Excellence & Support:

• Provide L2/L3 technical support for POS, CRM, and retail applications, focusing on application logic, API behavior, and integration flows rather than database‑level troubleshooting.
• Conduct root‑cause analysis across application, middleware, and API layers, coordinating with vendors for deeper platform‑level issues.
• Build technical knowledge and capabilities among key users and local IT teams across APAC.

Cross‑Functional Collaboration & Innovation:

• Partner with Retail Operations, Digital, Data, and Global IT teams to deliver omnichannel capabilities, customer experience enhancements, and new retail technologies.
• Identify opportunities to streamline processes, improve system performance, and introduce modern retail tech solutions (mobile POS, real‑time inventory, customer 360, etc.).
• Provide clear visibility to regional stakeholders on system enhancements, technical roadmaps, and project progress.

What we are looking for:

• Bachelor’s degree in computer science, Information Systems, Engineering, or related technical discipline.
• 4–6+ years of hands‑on experience with Retail and CRM platforms (Cegid, Xstore, Salesforce, Retail Pro, or similar), including SaaS or cloud‑based deployments.
• Strong experience in system integration design, API engineering, and cloud‑native architecture (REST APIs, microservices, JSON/XML, OAuth, API gateways).
• Solid understanding of enterprise integration patterns, event‑driven architecture, and middleware/ESB technologies.
• Experience with Azure cloud services (App Services, Functions, API Management, Azure SQL, monitoring tools, DevOps pipelines).
• Familiarity with SaaS governance, release management, configuration‑driven customization, and cloud upgrade cycles.
• Ability to review vendor technical designs, challenge architectural decisions, and guide offshore developers.
• Experience with mobile application integration, payment gateway APIs, loyalty/CRM integrations, and omnichannel workflows.
• Proficiency in English and Cantonese.

What we offer:

• Be part of a growing international beauty group, with the latest acquisitions, our portfolio consists of 8 brands.
• A multinational working environment with internal mobility opportunities.
• Monthly staff engagement and sustainability activities.
• Attractive discretionary bonus.
• Quarterly free and monthly discounted products.
• Annual leaves, birthday leave and Relaxing days off (one every 2 months)
• Flexible Work arrangements, including flexible working hours and work from home.
• Medical, Dental and Life Insurance.
• Maternity Leave (up to 20 weeks fully paid) and paternity leave (up to 12 weeks fully paid).

(All personal data collected will be used for recruitment purpose only.)

L’OCCITANE is an Equal Opportunities Employer and is committed to ensuring that factors relating to its employees’ ability to perform workplace responsibilities, and to develop in their employment, are the only ones considered in the decisions about their career with L’OCCITANE.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change.

This involves building an inclusive workplace that makes our people feel:

• safe from any sort of discrimination or harassment
• respected and valued for who they are as individuals.
• We recruit competent and positive minded people who share our core values entrepreneurship, team spirit, leading by example and authenticity and our commitment to sustainability.