Technical Account Manager Network Security

Technical Account Manager Network Security

Jakarta Pusat, Indonesia

Job Description

• Act as the primary technical point of contact for customers on network security solutions
• Manage post-sales technical relationships and ensure customer satisfaction and retention
• Provide technical consultation on firewall, VPN, IDS/IPS, NAC, and network security architecture
• Support customers during implementation, configuration, optimization, and troubleshooting
• Handle incident and problem management, including root cause analysis and recommendations
• Work closely with Sales, SOC, and Engineering teams to align technical solutions with customer needs
• Translate customer business requirements into technical security solutions
• Conduct technical reviews, health checks, and performance assessments
• Deliver technical reports, documentation, and recommendations to customers
• Escalate complex technical issues to vendors or internal escalation teams when required
• Stay updated on network security trends, threats, and best practices

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field
• 3+ years of experience in network security, security engineering, or technical account management
• Strong knowledge of network security technologies:
• Firewall (FortiGate, Palo Alto, Cisco, Check Point, or equivalent)
• VPN (IPSec, SSL VPN)
• IDS/IPS, WAF, NAC
• Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, VLAN, WAN)
• Experience in troubleshooting network and security issues
• Ability to communicate complex technical concepts to non-technical stakeholders
• Strong customer-facing, presentation, and documentation skills
• Experience working with enterprise customers is a plus
• Relevant certifications are a plus:
• CCNA / CCNP Security
• Fortinet NSE / Palo Alto PCNSE
• CompTIA Security+
• Able to work independently and manage multiple customer accounts