Manager HR Technology/Shared Services

Reporting to the Director, HR Technology and Analytics, this role combines leadership accountability for HR Technology, Analytics, and HR Shared Services to deliver an integrated, efficient, and scalable HR service delivery model. The Manager, HR Technology & Shared Services is responsible for leading HR technology, analytics, and shared services operations, ensuring HR systems, data, and service delivery capabilities are aligned with organizational strategy. This role drives optimization of HR processes through technology, analytics, and centralized services, enabling HR Centers of Excellence and HR leadership to focus on strategic, business-centric initiatives while ensuring associates receive consistent, high-quality operational support.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Lead and align HR Technology, Analytics, and Shared Services activities with HR and organizational strategy.
• Provide vision and direction for an integrated HR service delivery model, leveraging technology and tiered shared services to improve efficiency, quality, and cost of service.
• Partner with HR Leadership, HR Operations, HR Centers of Excellence, IS, and business leaders to ensure systems and services support key HR and business processes.

• Oversee implementation, enhancement, and ongoing maintenance of HR technologies and HR Technology platforms.
• Coordinate HR technology projects, upgrades, integrations, security, testing, and vendor relationships in partnership with IS.
• Ensure system stability, data integrity, compliance, and proactive issue resolution.
• Identify and implement opportunities for process automation and technology-enabled improvements.

• Lead development and delivery of HR analytics, dashboards, reports, and key performance indicators.
• Ensure timely, accurate distribution of operational, compliance, and strategic HR reports.
• Analyze trends and metrics to provide insights and recommendations to HR and organizational leadership.
• Maintain strong data governance, privacy, and compliance practices across HR systems.

• Lead the HR Shared Services team responsible for associate data transactions, onboarding/offboarding, HR administration, self-service support, and first-level associate inquiries.
• Establish and manage a tiered shared services model based on service complexity and impact.
• Ensure accurate and timely processing of HR transactions and compliance with regulations and internal policies.
• Serve as escalation point for complex operational issues and coordinate with HR Centers of Excellence as needed.

• Define, track, and report HR Shared Services and HR Technology KPIs.
• Lead continuous improvement initiatives across HR technology, analytics, and shared services.
• Leverage industry best practices and benchmarking to enhance HR service delivery and user experience.
• Drive adoption of HR systems, processes, and shared services through change management and communication.

• Oversee development and delivery of training programs for HR team members and end users.
• Ensure creation and maintenance of HR systems documentation and job aids.
• Promote knowledge sharing and best practices across HR and the organization.

• Lead, coach, and develop HR Technology and Shared Services team members.
• Direct workload prioritization, performance management, and career development.
• Foster a collaborative, accountable, and continuous-learning team environment.
• Participate in hiring, onboarding, coaching, and performance evaluation of team members.

• Participate in department meetings, committees, and special projects as requested.
• Maintain compliance with organizational policies, regulatory requirements, and education standards.
• Support Beacon’s six-point Operating System (The Beacon Way): Leverage innovation everywhere; Cultivate human talent; Embrace performance improvement; Build greatness through accountability; Use information to improve and advance; Communicate clearly and continuously.

• Select, orient, train, and supervise staff; evaluate performance and make decisions for pay increases, promotions, and disciplinary actions.
• Ensure the ongoing development of staff and the existence of a collaborative, positive work environment.
• Review the department's performance in relation to established goals; implement changes to effect continual improvement in the services provided.
• Ensure effective working relationships by staff with all members of the health care system.
• Lead, coach, and mentor the HR Shared Services team to ensure high performance and professional growth.
• Foster a positive and collaborative team environment, encouraging open communication and continuous learning.
• Identify and provide opportunities for team members' professional development and career advancement.
• Conduct regular performance reviews and provide constructive feedback to support team members' growth and development.

• Completing other job-related assignments and special projects as directed.

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• Bachelor’s degree in Human Resources, Business Administration, Computer Science, or a related field required; Master’s degree preferred.
• Minimum of seven to eight years of progressive HR experience, including leadership roles.
• Experience in HR technology, analytics, and shared services environments strongly preferred.
• Healthcare HR or HR Technology experience preferred.

• Strong understanding of HR operations and service delivery models.
• Advanced experience with HR Technology platforms (e.g., PeopleSoft, Workday, Oracle, SAP, ADP) and HR analytics tools.
• Proven leadership of technology implementations, shared services, and process improvement initiatives.
• Demonstrated ability to lead change and drive adoption of new processes and systems.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and interpersonal skills with the ability to influence at all levels.
• Ability to manage multiple priorities in a fast-paced, complex environment.

• Works in an office or hybrid environment; ability to lead remote teams.
• Travel to system locations as required.

• Requires the physical ability to perform the essential functions of the position.