Application Support

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for a Application Support to join a project at a company specializing in the management of financial markets.

Responsibilities

• Support the availability and stability of services in the European market by monitoring production and test environments.
• Assist in resolving operational alerts and incidents.
• Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
• Participate in the execution of critical incident procedures and the preparation of post-incident reports.
• Contribute to the creation and maintenance of operational procedures and knowledge articles

Requirements

• Bachelor's degree in Computer Engineering or related field.
• Basic knowledge of Linux
• Basic knowledge of Mainframe (a plus)
• Strong communication skills and ability to prioritize tasks.
• Motivated to develop a career in IT Support
• Strong analytical and problem-solving skills, with attention to detail.
• Good communication skills in English.
• Ability to work in a fast-paced, 24/7

Benefits

• Technical guidance and continuous mentorship
• Participation in real-world projects
• Collaborative environment with a focus on professional growth
• Opportunity for career progression
• Hybrid work model: Porto office (1 day per week of home office)