Enterprise Account Manager

Bolt On Technology delivers innovative software solutions that boost efficiency and strengthen customer engagement for automotive repair shops. Through advanced tools for digital vehicle inspections (DVI), online reputation management, marketing automation, and workflow optimization, Bolt On enables shops to enhance transparency, streamline daily operations, and provide outstanding service. Designed to simplify shop management, their solutions support business growth while elevating the overall customer experience.

The Enterprise Account Manager is responsible for nurturing and growing relationships with our highest-value customers. This role focuses on understanding client objectives, driving adoption of our platform, ensuring successful renewals, and identifying opportunities for expansion. As a trusted advisor, the EAM partners closely with Customer Success, Product, and Support to deliver an exceptional customer experience and maximize customer lifetime value.

Key Responsibilities

Account Ownership & Relationship Management

• Own a portfolio of enterprise accounts, serving as the primary point of contact for strategic and commercial conversations.
• Develop a deep understanding of the client's business goals, industry challenges, and success metrics.
• Build long-term, trusted relationships with senior stakeholders and decision-makers.

Revenue Growth & Renewals

• Lead renewal discussions and negotiate contract terms to ensure on-time, successful renewals.
• Identify, qualify, and close upsell and cross-sell opportunities that align with customer needs.
• Meet or exceed quarterly retention and expansion revenue targets.

Customer Advocacy & Adoption

• Drive product adoption and ensure customers are extracting full value from the platform.
• Conduct business reviews, performance check-ins, and strategic planning sessions with enterprise accounts.
• Proactively identify risks, address concerns, and escalate issues internally as needed.

Strategic Collaboration

• Partner with Customer Success to support onboarding, training, and ongoing customer health.
• Work with Product to communicate customer feedback, feature requests, and strategic insights.
• Collaborate with Marketing and Sales to develop case studies, references, and account-specific strategies.

Reporting & Forecasting

• Maintain accurate account plans, forecasts, and opportunity updates in the CRM.
• Track key metrics related to account health, revenue performance, and product usage.
• Analyze account trends and proactively recommend actions to improve retention and growth.

Qualifications

• 5+ years in enterprise account management, client services, or B2B SaaS sales.
• Proven track record of managing large, complex customer organizations and hitting revenue targets.
• Strong negotiation, presentation, and executive communication skills.
• Deep understanding of SaaS business models, customer lifecycle management, and enterprise procurement.
• Ability to build strategic, high-trust relationships while influencing stakeholders at all levels. Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.
• CRM experience (Salesforce, HubSpot, or similar).

Preferred Qualifications

• Experience working in a high-growth tech or SaaS environment.
• Familiarity with customer success methodologies and enterprise onboarding workflows.
• Industry knowledge relevant to your product (e.g., security, HR tech, workflow automation, etc.).

Success Indicators

• Strong renewal rate across assigned accounts (>85%)
• Consistent expansion of product usage and revenue
• High customer satisfaction and advocacy (NPS, CSATs)
• Accurate forecasting and proactive account planning