SAP Technical/ Customer Delivery Manager

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

SAP Technical/Customer Delivery Manager - DXC Practice for SAP

We are seeking an experienced Technical Delivery Manager (TDM) with strong SAP expertise to lead end-to-end managed service delivery for a strategic client account.

This role combines technical delivery leadership with Customer Delivery Manager (CDM) accountability, ensuring high-quality service, commercial performance, and continuous value creation. The position acts as the primary technical delivery interface for the client, driving operational excellence, stakeholder engagement, and growth opportunities. Experience across ServiceNow, Microsoft, or Oracle platforms will be highly regarded.

Key Responsibilities

Technical Delivery Leadership

• Act as the primary point of contact for all technical delivery commitments and service outcomes.
• Lead delivery across SAP services, ensuring stable, secure, and high-performing operations.
• Oversee incident, problem, and change management, ensuring alignment to service management plans.
• Drive continuous improvement, automation, and innovation within service delivery.
• Ensure adherence to quality, governance, and delivery processes, maintaining consistent service excellence.

Customer & Stakeholder Management

• Build trusted relationships with client stakeholders, understanding business objectives, roadmap, and pain points.
• Provide a “single pane of glass” view of services across SAP and adjacent platforms.
• Lead operational cadence including service reviews, reporting, and QBRs.
• Actively manage escalations (internal and customer) to resolution.

Service Delivery & Operational Excellence

• Ensure delivery meets service levels, KPIs, and contractual obligations.
• Maintain key service management artefacts (e.g., SMPs, BCPs, OLAs, service catalogue).
• Drive service quality discipline and continuous improvement initiatives.
• Lead transition and onboarding activities for new or evolving services.
• Ensure customer satisfaction (CSAT) and service optimisation are proactively managed.

Commercial & Financial Management

• Own delivery against revenue, margin, and cost targets.
• Manage forecasting, budgeting, billing, and invoice approvals.
• Ensure effective control of managed service consumption (billable vs packaged work).
• Maintain oversight of financial risks, dependencies, and contractual obligations.

Leadership & Team Management

• Lead multidisciplinary delivery teams across onshore and offshore resources.
• Drive team engagement, capability uplift, and performance outcomes.
• Collaborate with Delivery Directors, Lead Consultants, and capability teams to address resource needs.
• Promote a culture of accountability, quality, and continuous improvement.

Growth & Value Creation

• Identify and drive upsell, cross-sell, and service expansion opportunities.
• Contribute to renewals, contract amendments, and innovation initiatives.
• Leverage insights, analytics, and automation to deliver measurable business value.

Key Skills & Experience

• Strong experience as a Technical Delivery Manager, Service Delivery Manager, or equivalent
• Deep expertise in SAP (ECC, S/4HANA, or SAP platform services) within managed services environments
• Proven track record managing enterprise clients and complex delivery landscapes
• Strong understanding of ITIL-based service management practices
• Demonstrated accountability for financials (revenue, margin, forecasting)
• Excellent stakeholder engagement and communication skills

Desirable / Advantageous

• Experience across ServiceNow, Microsoft (Azure/M365), or Oracle ecosystems
• Exposure to hybrid infrastructure, cloud platforms, or multi-vendor environments
• Experience in utilities, energy, or critical infrastructure sectors

Why Join Us

• Strategic client engagement
• Opportunity to lead end-to-end SAP delivery within a complex enterprise environment
• Strong alignment to managed services transformation and growth agenda