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The Descartes Himalayas · Posted 12d ago

Carrier Assistance Specialist

USD Full time Remote

Customer Service Entry-level Customer-Care-Specialist, Consumer-Support-Specialist, Customer-Support-Specialist, Customer-Service Himalayas
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Indexed description

Descartes is a global freight visibility platform that needs a Carrier Assistance Specialist to proactively engage with dispatchers and drivers to assist in setting up tracking, troubleshoot active tracking sessions, and train carriers to become successful with the MacroPoint product.

Requirements

  • Excellent verbal and written communication skills
  • Comfortable working with cloud software program
  • Call center experience a plus
  • Ability to build business relationships quickly
  • Exceptional organizational skills
  • Ability to multitask, prioritize and manage time efficiently
  • Critical-thinker
  • Previous working experience as an Outbound Representative is a plus

Benefits

  • Flexible and casual work environment
  • Mentorship and on-the-job training
  • Opportunity to contribute new ideas and fresh perspective
  • Competitive compensation
  • Great benefits
  • Remote and flexible work hours

Originally posted on Himalayas

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