Lingo-nova
Linkedin · Posted 4mo ago
Travel Consultant (Danish Speaking) Latvia - REMOTE / Onsite
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Indexed description
About The RoleWe are looking for a Danish-speaking Travel Consultant to join an international travel support team. In this role, you will assist customers with travel-related inquiries while delivering high-quality customer experience in a dynamic and fast-paced environment.
Key Responsibilities
- Handle inbound customer inquiries related to travel bookings, reservations, changes, and cancellations
- Provide accurate and timely travel information via phone, email, and/or chat
- Assist customers with itinerary changes, refunds, and special requests
- Ensure a high level of customer satisfaction by delivering professional and friendly support
- Follow internal procedures, quality standards, and service-level agreements (SLAs)
- Escalate complex cases when needed and ensure proper follow-up
- Accurately document customer interactions in internal systems
- Collaborate with internal teams to ensure smooth customer experience
- Fluency in Danish and good command of English
- Strong communication and customer service skills
- Availability to work flexible schedules, including weekends
- Salary: €1,900 gross/month
- Bonus: Up to €250/month
- Contract Type:
- Full-time
- Part-time (minimum 50% / 20 hours per week)
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