Executive Director Patient Access Services

The Executive Director of Patient Access will have leadership, oversight and strategic direction for patient access services across Beacon Health System. The position reports to the Chief Strategy & Digital Transformation Officer. Responsible for transforming and managing a Frictionless, seamless and personalized fand automated corporate wide Patient Access and Scheduling departments. Develops, recommends, and administers departmental policies and procedures, and through subordinate supervisory personnel, directs the efficient operation of Beacon Health System Patient Access, and Scheduling and the maintenance of transformational policies and procedures. Access needs to be a strategic advantage for BHS>

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Plans, directs, supervises, and coordinates functions and activities in Patient Access, Verification of Benefits and Scheduling Departments by:

• In collaboration with the Chief Strategy and Digital Transformation in officer develop a fast-paced plan to transform the way Beacon provides patient access and scheduling with a focus on a digital first strategy
• Develop metrics of success for the long and short-term goals and objectives for this assigned area of responsibility, example scheduling within 24 hours.
• Access staffing to ensure we are optimizing a digital first approach to Patient Access and scheduling.
• Optimize, automate and standardize current processes and policies and monitor to ensure consistent adherence across BHS in order to meet/exceed agreed upon goals and objectives.
• Working with the department Director(s) in developing, securing approval of, and administering a budget which provides the resources to achieve agreed upon goals and objectives.
• Collaborate with revenue cycle operational leaders to identify problems and determine solutions that improve or enhance the overall operations.
• Liaison for all entities and corporate departments in order to communicate changes as needed for patient registration and scheduling needs as it relates to governmental updates and regulations.
• Evaluating, counseling and disciplining departmental personnel. Reviewing the recommendations of subordinate managers and supervisors regarding employee relation matters and providing guidance and counsel as necessary.
• Directing the preparation of recurring and special financial reports and statistical analysis which reflect the status of registration’s impact on dollars in accounts receivable.
• Develop a compelling scorecard that outlines metrics and trends and report quarterly to Leadership.
• Responsible for all patient scheduling, verification of benefits, physician and diagnostic scheduling / templating, pre-registration, obtaining the appropriate authorizations and eligibility.
• Work to identify new technology, tools and key initiatives that will reduce cost and or improve yield across revenue cycle.
• Responsible for rapid deployment of consumer facing tools and it’s adoption within the areas of responsibility. This includes patient portal, on-line registration, digital intake, 2-way texting and other Patient Access tools.
• In cooperation with the VP of Marketing and Digital Assess an intelligent contact center to determine direction for Beacon.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Establishing and successfully leading the achievement of quality and service metrics aligned with the Health System’s Corporate goals and revenue cycle objectives.
• Serving on inter-departmental committees, reviewing policies and procedures, and representing the Hospital to a variety of community and professional organizations.
• Completing other job-related assignments and special projects as directed.

Organizational Responsibilities

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education And Experience

• The knowledge, skills and abilities as indicated below are normally acquired through successful completion of a Master’s Degree program in business administration or related field. Five to seven years of progressively more responsible experience, including three years of experience supervising and managing a major component of a Hospital or Medical Group's Patient Access department, is required. A background in Logistics, Lean and training/call center knowledge is beneficial.

Knowledge & Skills

• Strong ability to speak to and drive operational key metrics.
• Detail oriented, analytical skills and an ability to implement a high degree to change management skills while minimizing interruption of operational and service levels.
• Proficient in prioritizing and managing multiple tasks.
• Ability to deal with ambiguity and make good decisions in a fast-paced environment.
• Possesses excellent tactical execution skills.
• Requires a thorough knowledge of Patient Access including governmental and commercial insurance requirements, managed care contractual requirements, patient eligibility, utilization management and revenue cycle requirements to ensure appropriate payment for services provided.
• Requires an individual who is a self-starter and possesses excellent follow-through skills.
• Demonstrates an ability to balance people, process and technology to provide for a smooth, accurate and timely intake process.
• Demonstrates the administrative and managerial skills necessary to direct a number of organizational components and subordinate personnel and to achieve and maintain a highly motivated cohesive work group.
• Demonstrates the analytical skills necessary to develop, evaluate, approve or recommend changes in policies, procedures, and staffing levels that affect Patient Access and Scheduling.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively and communicate in a highly effective manner, with physicians, all levels of leadership, staff members, contracted vendors, industry resources, and a diverse clientele.

Working Conditions

• Works in an office environment.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.