WeTravel
Himalayas · Posted 11d ago
Knowledge and Help Center Manager
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Indexed description
The Knowledge and Help Center Manager will own the evolution of our Intercom Help Center, ensuring it becomes a scalable, searchable, and high-impact product education engine. The role will bridge Product, Marketing, Sales, and Support teams, translating every feature launch into clear, user-friendly documentation while optimizing AI-driven self-service tools.
Requirements
- 3-5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education
- Fluent in written and spoken English
- Professionally fluent in Spanish
- Strong technical writing skills
- Experience building structured, searchable, and AI-optimized content
- Experience producing educational video content
Benefits
- Attractive compensation
- Full-time - Fixed Term Contract
- Generous paid time off
- Amsterdam Program
- Work remotely for a maximum of 4 weeks per calendar year
- Extensive paid family leave
- Three paid volunteer days per year
- Cutting-edge equipment and tools
- Cambly for colleagues
- Two-week cross-functional onboarding program
Originally posted on Himalayas
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