Desktop Support Engineer

Job Title: Desktop Support / EUC Engineer

Location: Stuttgart, Germany

Job Description

We are looking for experienced Desktop Support / EUC Engineers to provide on-site end-user computing support for a short-term engagement in Stuttgart, Germany. The ideal candidates should have strong desktop engineering expertise, excellent troubleshooting skills, and the ability to communicate effectively in German.

Key Responsibilities

Provide L2/L3 desktop support for end users, including hardware, software, and peripheral issues

Install, configure, and support Windows OS, laptops, desktops, printers, and mobile devices

Troubleshoot issues related to Microsoft 365, Outlook, Teams, and other enterprise applications

Perform system upgrades, patching, and software deployments

Handle incidents and service requests using ITSM tools (e.g., ServiceNow)

Coordinate with infrastructure and application teams for issue resolution

Maintain documentation and follow standard operating procedures

Deliver high-quality on-site user support with a customer-focused approach

Required Skills & Qualifications

Strong experience in Desktop Support / EUC Engineering

Solid technical and analytical troubleshooting skills

Hands-on experience with Windows 10/11, Active Directory, O365

Knowledge of hardware break-fix and imaging tools

Excellent communication skills

Good To Have

German language proficiency – B2 / C1 level (mandatory/preferred)

Experience working in enterprise IT environments

Exposure to SCCM, Intune, VPN, and network troubleshooting

ITIL certification or equivalent