Desktop Support Technician

Desktop Support Technician

Manage and support IT resources, services, and systems in a university setting, ensuring efficient operations and excellent customer service.

Key Responsibilities:

• Troubleshoot and resolve issues with computers, AV equipment, printers, POS, devices, software, and operating systems across campus locations; document work in ticketing systems and create internal documentation.
• Setup, deploy, and maintain workstations, mobile devices, peripherals, telephony, and AV equipment; track inventory and assist with procurement.
• Support point-of-sale equipment, vending, and copy machines in collaboration with vendors.
• Maintain campus-wide cable TV and printing systems; coordinate repairs and upgrades with vendors.
• Oversee shared equipment reservations and evaluate usage and condition.
• Serve as a liaison to departments, technical teams, and vendors for projects and issue resolution.

Qualifications:

• High school diploma plus 5–8 years relevant experience, Associate’s degree with 4 years, or Bachelor’s in a related technical field.
• Valid driver’s license and ability to travel between sites.

Skills:

• Strong troubleshooting skills with hardware, software, and networks.
• Mac and Window experience preferred
• Advanced knowledge of Microsoft Office and Google Workspace.
• Experience with enterprise and POS systems.
• Excellent customer service and communication skills.
• Ability to work independently and as a team member.
• Analytical and problem-solving abilities; willingness to learn new technologies, including AI tools.

Work Conditions: Office environment with frequent travel between local facilities. Ability to lift up to 50 lbs.