Senior Account Associate

About Us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Drive meaningful relationships and optimize account performance as a Senior Account Associate, ensuring customer satisfaction and operational excellence through strategic collaboration and effective management.

• Responsible for executing customer requests and managing day-to-day account activities to enhance customer relationships and provide feedback for departmental responsibilities.
• Support the QTO process requests and generate reports on account performance to inform strategy.
• Collaborate with billing and accounts receivable teams to intricately resolve customer invoice and payment issues.
• Oversee commercial inventory management, ensuring customer readiness for service readiness testing (SRT).
• Maintain customer-specific instructions and guidelines regarding pricing, processes, and labeling.
• Engage in renewals management and assist in the preparation of contracts, re-pricing, and project setups.
• Align with account managers to determine the viability of bid proposals related to sales operations.
• Take ownership of the quote-to-order cycle, ensuring that QTO performance aligns with customer expectations and addresses operational matters.
• Maximize profitability through organic growth by identifying opportunities for upselling and better customer engagement.
• Lead internal collaboration with all relevant stakeholders to streamline transaction processes.
• Proactively escalate and manage pending actions related to quotes, orders, and billing issues while focusing on KPI-management.
• Participate in ongoing projects aimed at improving QTO processes to achieve operational excellence.
• Continuously document and refine customer-specific processes, maintaining effective templates and requirements.
• Develop extensive knowledge regarding NS and IS products relevant to assigned customers.
• Monitor the team mailbox actively and perform quality checks on the daily workflow of the team.
• Facilitate billing processes and requests across various departments within Orange Business Services, including GDO, Billing, and Finance.
• Build and nurture a strong customer-centric network across different functional areas.
• Serve as the single point of contact (SPOC) for specific products and tools, ensuring a streamlined approach.
• Provide training for newcomers regarding specific products to ensure a comprehensive understanding of offerings.
• Contribute to the creation and updating of documentation for tools and products, ensuring relevance and accessibility.
• Act as an SPOC for knowledge sharing about specific products and tools to enhance team expertise.

About You

You are a results-driven professional with 4-6 years of experience as a Sales Account Associate and a proven track record in Value Selling, Negotiation Techniques, and Customer Intimacy. Your educational background includes a business degree or equivalent, and a Cisco Renewals Manager certification is highly desired. Equipped with excellent communication skills and an ability to build relationships, you thrive in dynamic environments requiring multitasking and proactive approaches.

Your professional skills:

• Demonstrating expertise in value selling techniques is key to meeting both customer and business needs effectively.
• Negotiation skills are essential for coming to agreements that benefit all parties involved.
• Strong customer intimacy allows for deeper connections that can drive loyalty and retention.
• Conflict management capabilities are vital in resolving issues efficiently, maintaining positive relationships.
• A thorough understanding of sales processes and tools ensures streamlined operations and communication.

Your soft skills:

• Adaptability is crucial in a fast-paced environment, allowing for quick responses to changing needs.
• Strong planning and organizing skills help manage multiple tasks effectively to meet deadlines.
• Being results-driven ensures that goals are consistently met or exceeded.
• Excellent communication abilities facilitate clear messaging and relationship building with clients and team members.
• Influence and persuasion skills are necessary to drive agreement and action based on insights.

At Orange, we believe that your drive to solve problems and your ambition to leverage technology will not only elevate your career but also transform the customer experience. We promise an environment where your curiosity is nurtured, your initiatives are valued, and your leadership inspires those around you. Join us, and together, let’s craft solutions that make a real impact.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.