Account Manager

This Challenge Awaits You

As a (Key) Account Manager – Mercedes, your focus will be on business development in the automotive market in Europe. Your main task will be to identify and acquire potential customers in order to strategically position IAV's service portfolio and establish new customer relationships. You will also be responsible for supporting and expanding small to medium-sized existing customers through cross-selling and upselling. You will prioritize customer inquiries and coordinate them with our technical departments, international colleagues, or management in order to independently drive them forward until the contract is signed.

Your Tasks

• You will be responsible for acquiring customer projects and managing and creating your own accounts/customers in Europe.
• You will be the central point of contact for decision-makers and stakeholders at the customer's site in order to identify strategies and goals, and you will be responsible for establishing a strong relationship of trust and acceptance as the main negotiating partner.
• You will improve IAV's positioning and increase its attractiveness in new business areas and existing business.
• You will develop a sales and development strategy for customers, evaluate its effectiveness, and make adjustments as necessary.
• You will identify, coordinate, and communicate key sales opportunities, evaluate customer satisfaction data, and coordinate follow-up measures.
• You will monitor the market and competition and maintain the acquisition tool.
• You will manage bids and commercial negotiations, coordinate cross-divisional offers, and act as the approval authority in line with the agreed customer strategy and marketability.

Necessary Skills

• Successfully completed degree in engineering or business administration and professional experience in the automotive/supply industry
• Proven sales experience, strong organizational skills, good business knowledge, and experience in service sales
• Experience in dealing with customers at various levels
• Willingness to take on sales responsibility for assigned customers
• Expertise in drafting service contracts and preparing complex quotations, as well as in negotiating services and large-scale projects in the automotive and supplier industry
• Very good German and English skills (at least C1 level)

Desired Skills

• Persuasive and assertive personality, ability to work in a team, and willingness to cooperate
• Strategic thinking, coupled with a strong desire to implement ideas

Take on responsibility instead of being a cog in the wheel. At IAV, we’ll entrust ever more important tasks to you, step by step. Thanks to professional mentors, you won’t be alone and will be able to grow with your projects. You’ll work together with the big names in the mobility and research world. And you can acquire additional qualifications through e.g. in-house seminars or at conferences.

Diversity and equal opportunity are important to us. What matters to us is the individual, with his or her character and strengths.