Mail Services Representative

Medusind is a leading provider of revenue cycle management solutions to medical, dental, behavioral health, anesthesia, pathology, emergency, surgery, radiology, and other specialties. In January 2023, Alpine Investors, a people-driven private equity firm, invested in Medusind to continue to advance its leadership position as one of the top revenue cycle management companies in the country.

Position Overview

The Mail Services Representative is responsible for ensuring the accurate and timely handling of all incoming and outgoing mail. This includes sorting, distributing and processing sensitive documents such as medical records, insurance claims and confidential correspondence. The mail services representative ensures compliance with HIPAA and the organizations policies.

Key Responsibilities

• Receive, sort and deliver incoming mail, including confidential medical and insurance documents to the correct departments or personnel.
• Prepare and process outgoing mail, ensuring proper postage and timely dispatch via courier services.
• Access medical records, uploading and indexing.
• Maintain logs, records and discrepancies of all incoming and outgoing mail and packages using our internal management system.
• Operate mailroom equipment such as scanners, fax machines etc.
• Monitor and maintain inventory of mailroom supplies including envelopes, labels and postage.
• Remote and physical lock box deposits.
• Other duties as assigned.

Requirements

Educational Background:

• High School Diploma or GED.

Experience

• Prior experience in medical office administration or mailroom preferred.

Detail-Oriented

• High level of accuracy, and strong attention to detail.

Technical Skills

• Proficiency in basic computer skills (email, data entry, Microsoft suite).

About Medusind

Since 2002, organizations across the entire healthcare spectrum have leveraged our deep expertise and high-quality solutions to maximize revenue, reduce operating costs and navigate the changing healthcare landscape. Medusind’s unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations. Client satisfaction is the primary focus of the Medusind leadership and staff. Our highly experienced personnel, cutting edge technology, and forward-thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes.