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Drishti IAS Linkedin · Posted 25d ago

Order Reconciliation Executive

Karol Bagh, Delhi, India

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Role Objective

The Order Reconciliation Executive will be responsible for daily reconciliation of orders, payments, returns, refunds, and settlements received from various e-commerce platforms such as Amazon, Flipkart, Shopify, and other sales channels.

Key Responsibilities

  • Reconcile daily orders received from Amazon, Flipkart, Shopify, and other e-commerce portals.
  • Track payments, settlements, commissions, deductions, refunds, and return charges.
  • Match orders with payment reports and platform settlement reports.
  • Identify payment gaps, short payments, excess deductions, and pending settlements.
  • Coordinate with Amazon and Flipkart teams to resolve cases related to short payments or payment discrepancies.
  • Maintain daily reconciliation reports in Excel/Google Sheets.
  • Coordinate with the accounts team for payment verification and closure.
  • Coordinate with the warehouse/e-commerce team for order, return, and cancellation data.
  • Track COD, prepaid, cancelled, returned, and delivered orders.
  • Prepare weekly and monthly reconciliation summaries.
  • Escalate discrepancies to the concerned platform/team for resolution.

Required Skills

  • Good knowledge of MS Excel/Google Sheets.
  • Good understanding of e-commerce order flow.
  • Strong attention to detail.
  • Ability to handle large data accurately.
  • Basic knowledge of Amazon, Flipkart, and Shopify reports will be preferred.
  • Coordination and reporting skills.
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