user support technician

Overview

Languages

English

Education

• Bachelor's degree
• Information technology
• Computer science

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Troubleshoot and resolve technical problems
• Supervise technical and support staff
• Provide staff training
• Communicate technical problems, processes and solutions
• Organize and maintain inventory
• Coordinate IT projects, including the design and deployment of new IT systems and services
• Assess and troubleshoot applications software

Credentials

Certificates, licences, memberships, and courses

• Microsoft SQL Certification
• Microsoft certified IT professional (MCITP)
• Microsoft certified professional (MCP)
• Microsoft certified technology specialist (MCTS)
• Information Systems Professional (ISP)
• Project Management Professional (PMP)

Experience and specialization

Computer and technology knowledge

• Shell script
• iOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Mail server software
• Communication software
• Project management software
• Programming software
• HTML editing software
• Web service design
• Database software
• Programming languages
• Software development
• Mac OS
• MS Active Directory
• .NET
• C#
• MS Office
• MS Windows
• SQL
• SharePoint
• TCP/IP
• Wireless networks
• Networks

Area of specialization

• Information systems

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Life insurance

Other Benefits

• Free parking available
• Parking available

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Offers on-the-job training tailored to youth

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities