Junior IT Service Management

As the IT Service Management Coordinator you, together with the team, will act as a Center of Excellence providing services to several departments, as well as being in charge of overviewing technical services provided for several business functions. The scope includes a variety of technologies supporting: Data Solutions, Web Services Applications, Business Intelligence, Financial Solutions, Mortgage Solutions, Platform Services etc.

What You Do

• Assist the Service Management Team with several activities (e.g., monitoring, reporting, data processing, documentation maintenance etc).
• Provide insights to improve processes and AI/Automation solutions whilst also supporting the developing a variety of reports, (e.g., Status Updates, IT Healthchecks, Process Summaries, Service Status Analytics).
• Help in maintaining relevant IT Service Documentation in Allianz Technology’s systems, e.g. Archer, ServiceNow, Sharepoints.
• Aid in day-to-day operations of Service Management areas based on current demand: Asset Risk Assurance, Configuration Management, Third Party Risk Management, Service Portfolio Management, Business Continuity Management etc.
• Support in ad-hoc activities required to keep stable and efficient operation of services including availability, capacity of services.
• Take ownership as a Subject Matter Expert in a specific process areas acting as a process lead guiding the team to improve in process delivery.

• University degree (Bachelor or equivalent) with a focus on information technology, stakeholder management. Desirable Project Management/ITIL or similar certifications.
• Knowledge with MS Office Suite.
• Fluent in English and German desirable.
• Continuous learning willingness and ability in a fast moving environment with the ability to exchange ideas and information effectively in a concise and logical way.
• Very good prioritization skills and ability to adapt to changing demands, highly independent and persistent way of working.
• Exposure through internships/work experience in projects coordination, service management, process coordination.
• Desirable previous experience with agile teams or center of excellence teams as well as working with ITIL Processes and Service Now or similar systems. Process or project management, ITIL training or certification desirable.
• Basic knowledge of AI technologies, principles and their practical use.
• IMPORTANT: This is not a Management/Director/Head-of-Department level position. Any profiles mismatching the required seniority level will not be considered.

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

96522 | Operaciones | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido