Business Operations Manager - Global Tech

Business Operations Manager - Global Tech

Location: Dublin 4, Ireland
Working Model: Hybrid - 3 days onsite / 2 days remote
Contract Duration: 7 months
Salary: €86,000 pro rata

The Operations Manager will be responsible for driving operational excellence across vendor and/or internal operations by designing, implementing, scaling, and optimising operational processes with a large global technology company. The successful candidate will lead initiatives focused on process improvement, workflow efficiency, operational performance, customer experience, and automation opportunities.

This role requires a highly analytical operations professional with strong stakeholder management capability, operational governance experience, supplier/vendor oversight exposure, and a track record of delivering scalable process improvements within complex environments.

Key requirements:

• Significant experience within operations management, programme operations, business operations, or process improvement environments.
• Proven experience improving operational workflows and scaling operational processes.
• Strong KPI, SLA, and operational reporting experience.
• Experience managing vendor/supplier relationships and operational governance.
• Exposure to queue management, ticketing operations, and escalation handling.
• Strong stakeholder management across cross-functional teams.
• Experience implementing automation opportunities or operational tooling enhancements.
• Strong project management and operational delivery experience.
• Experience producing SOPs, workflows, operational documentation, and process maps.
• Strong analytical and problem-solving capability.

Apply today, this role will move quickly!