Information Technology Specialist

Information Technology Specialist

Hi Everyone,

We are currently hiring for a Information Technology Specialist to join our team in Plettenberg, North Rhine-Westphalia, Germany

🔹 Location: Plettenberg, North Rhine-Westphalia, Germany

🔹 Work Mode: This is not a full-time (5 days a week) role. It is an on-demand position, meaning whenever the client requires your support, you will need to visit the site. We will inform you a couple of days in advance so you can manage your current schedule accordingly.

🔹 Contract Type: Self-employed (B2B)

🔹 Language Requirement: German C1 +Good English

Job Responsibilities:

10+ years experience – able to navigate situations and engage with Execs / MSP / external vendors.

· Provide end‑user support for hardware, software, and networking issues

· Install, configure, and troubleshoot computer hardware, software, and peripherals

· Walk users through application installations and device setup

· Ask targeted questions to diagnose and isolate technical issues

· Guide users using clear, step‑by‑step instructions

· Perform remote troubleshooting and test alternative solutions until resolution

· Customize and configure desktop applications to meet user needs

· Accurately log incidents, root causes, and resolutions in the ticketing system (ServiceNow)

· Ensure all issues are properly documented and tracked through closure

· Escalate unresolved issues to appropriate internal teams (e.g., Tier 2/3 support, developers)

· Prioritize and manage multiple concurrent support requests

· Follow up with users to confirm systems are fully functional after resolution

· Provide prompt, accurate communication and status updates to customers

· Report customer feedback and potential product or system improvement requests

· Refer to internal knowledge bases and external resources to deliver accurate solutions

· Assist with creating, updating, and improving technical documentation and manuals

· Maintain and support an IT environment for approximately 300 users

· Demonstrate strong problem‑solving, organization, and prioritization skills

· Communicate effectively with all levels of the organization, including office and manufacturing floor staff

· Collaborate across teams and remain resourceful to support continuous improvement

· Bring prior experience supporting users in both office and manufacturing environments

· Maintain proficiency with Windows 10 and Windows 11 (Windows 7 a plus)

· Demonstrate strong skills in Microsoft 365 and Microsoft MFA

· Support Android and Apple iOS devices, including access to company data resources

ERP System = SAP

MES System = GFOS

Document Management System = DOXIS

Microsoft Shop for Office, e-Mail and Teams

Working IT support in a manufacturing facility a plus.

Bilingual required – Germany & English (shop floor team primarily native Germans)