Customer Service Project Manager

Customer Service & Project Coordinator

Energy Services

$55,000k-$70,000k per year

Monday-Friday, 8:00am-5:00pm

Dublin, Ohio (onsite)

Permanent Opportunity

The Customer Service & Project Coordinator is responsible for managing customer orders and projects from order entry through final delivery and close-out. This role serves as the primary internal point of contact for customers, outside sales representatives, and manufacturing partners, ensuring accurate execution, clear communication, and a high level of customer satisfaction.

Why You’ll Love This Job:

• Health insurance; dental and vision insurance not currently offered
• Simple IRA with company match
• PTO
• Dynamic, team-oriented workplace
• Opportunity for professional growth

What You’ll Do:

• Customer Service & Communication: Serve as the primary point of contact for customers regarding orders and project status; communicate with customers, manufacturers, and outside sales representatives; respond promptly to inquiries; resolve order or delivery issues
• Project & Order Management: Manage projects from order receipt through shipment, delivery, and close-out; track orders, lead times, backorders, and delivery schedules; identify and communicate potential delays; maintain organized project documentation
• Order Processing & Accuracy: Enter orders accurately into ERP and CRM systems; verify pricing, quantities, specifications, and delivery requirements; process order changes and returns; ensure compliance with manufacturer policies
• Internal Coordination: Support outside sales representatives with tracking and follow-up; coordinate internally to ensure timely execution; maintain accurate records and reporting

What We’re Looking For:

• Required: 3+ years of experience in customer service, project coordination, order management, or sales support; strong organizational skills; attention to detail; excellent communication skills; experience with ERP and/or CRM systems; ability to manage multiple priorities
• Preferred: Experience with a manufacturer rep agency, distributor, or manufacturing organization; experience supporting outside sales teams; industry experience in industrial, electrical, HVAC, or construction environments