Technical Account Manager

VISO TRUST is a venture-backed, high-growth B2B SaaS company transforming how enterprises manage third-party risk. Our AI-native platform replaces legacy, questionnaire-based TPRM processes by analyzing vendor artifacts directly, enabling organizations to perform faster, higher-confidence risk assessments at scale.

Trusted by leading enterprises globally, we deliver faster assessment cycles, stronger vendor engagement, and real-time visibility into third- and fourth-party risk. As part of the Protecht Group, a global leader in risk management, we are redefining how modern security and risk teams operate.

About You

You are a customer-focused, technically savvy professional who thrives in fast-paced, high-growth environments. You take ownership of outcomes, build genuine relationships, and bring a consultative mindset to every customer interaction.

You are equally comfortable engaging with senior stakeholders and working closely with technical teams, and you have a passion for helping customers realize measurable value from complex SaaS solutions.

About The Role

We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted advisor and strategic partner as they modernize and mature their third-party risk management programs.

This is a highly cross-functional role where you will collaborate with Sales, Product, and Engineering while guiding customers through onboarding, adoption, and ongoing value realization.

What You’ll Do

• Own the post-sale customer lifecycle for a portfolio of enterprise accounts
• Build strong, trusted relationships across technical and executive stakeholders
• Drive product adoption, engagement, and long-term customer success
• Guide customers through onboarding, integrations, and ongoing service delivery
• Identify and execute on renewal and expansion opportunities in partnership with Sales
• Analyze usage data and customer trends to surface insights and optimization opportunities
• Act as the voice of the customer by sharing feedback and influencing product direction
• Manage support issues and coordinate with internal teams to ensure timely resolution
• Position yourself as a trusted advisor in Cyber Risk and TPRM best practices

• 4+ years of experience in Technical Account Management, Customer Success, or similar roles in B2B SaaS
• Experience working with enterprise customers and managing a portfolio of accounts
• Strong understanding of cybersecurity, risk management, GRC or TPRM domains
• Proven ability to build relationships with both technical users and executive stakeholders
• Analytical mindset with the ability to translate data into actionable insights
• Experience managing customer lifecycles, including renewals and expansion
• Excellent communication, organization, and problem-solving skills
• A proactive, ownership-driven approach in a dynamic environment

At VISO, our people are our greatest asset. We operate with transparency, move quickly, and empower our team with real ownership and direct access to leadership.

You’ll have the opportunity to shape how we grow, contribute to a category-defining platform, and play a critical role in helping global organizations transform how they manage risk.

We are committed to rewarding great work and creating an environment where ambitious, high-performing individuals can thrive.

VISO TRUST is now part of the Protecht Group, a global leader in risk management solutions. Together, we provide a comprehensive platform for managing risk across the enterprise, helping organizations move faster while maintaining strong security and regulatory standards.

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