AM - Operation Manager (FROM BPO)

Industry and Sector: A leading player in the Business Process Outsourcing (BPO) sector, operating within the service industry, catering to diverse global clients.

About the Opportunity: Career Bloc is seeking a dedicated and dynamic Assistant Manager - Operation Manager to join our on-site team in India. This role is pivotal in ensuring the seamless execution of BPO operations, maintaining high-quality service delivery, and driving process efficiency to meet organizational objectives.

Role & Responsibilities

• Oversee daily BPO operations to ensure adherence to client SLAs and internal quality standards.
• Lead, coach, and motivate the operations team to achieve performance targets.
• Implement process improvements and optimize workflows for enhanced efficiency and productivity.
• Maintain strong client relationships by ensuring effective communication and issue resolution.
• Monitor quality assurance metrics and drive initiatives for continuous improvement.
• Ensure compliance with regulatory requirements and organizational policies.

Skills & Qualifications

• Must-Have
• Proven experience in operations management within the BPO industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate insights for decision-making.
• Knowledge of quality assurance protocols and process optimization techniques.
• Proficiency in MS Office and operations management tools.
• Preferred
• Experience in client relationship management.
• Certification in Operations or Project Management.

Benefits & Culture Highlights

• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Competitive salary and performance-based incentives.

Skills: operations management,quality assurance,bpo,process optimization,communication,client relationship management,team leadership,catering