UEC ROC Senior Operations Manager

The post holder will work with the Head of ROC and Head of UEC to manage the provision of an efficient, effective, and high quality professional and well-co-ordinated Urgent and Emergency Care service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation. The role will also manage delivery of the critical path for the improvement of performance across the region, delivery through the winter period and sustain performance thereafter.

As a UEC/ROC Operations Senior Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting staff across the North West Region.

The post holder will work with the Head of ROC and UEC to manage the provision of an efficient, effective and high quality professional and well-co-ordinated Urgent and Emergency Care service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation. The role will also manage delivery of the critical path for the improvement of winter performance across the region, delivery through the winter period and sustain performance thereafter.

Flexibility is of the highest importance within the ROC and as we do accommodate flexible working requirements, we are a 7-day working team and require applicants to be able to work weekends and bank holidays on a shared rota basis. We experience varying periods of busy and quieter times across the year. During quieter periods the post holder may be expected to support other teams or directorates depending on your skill and experience.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

We Lead The NHS In England By

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
• Making the NHS a great place to work, where people can develop and make a difference
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money

Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, to create a smaller, more strategic centre that reduces duplication and waste.

If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

For further details / informal visits contact: Name: Joanne Richardson Job title: Head of Regional Operations Centre (ROC) Email address: [email protected] Telephone number: 07825256946