IT Support - Jbeil

Implement IT department's established policies and procedures and comply with Tawfeer's other policies

Provide Technical Support and Guidance:

• Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process

Installation and Configuration:

• Install, modify, and repair computer hardware and software
• Run software updates and antivirus programs

Operational Maintenance:

• Follow up with customers to ensure the issue has been resolved
• Gain feedback from customers about computer usage
• Maintain daily performance of computer systems

Documentation:

• Write training manuals
• Train computer users
• Maintain a log of all technical support queries for internal use

Collaboration and Escalation:

• Refer major hardware or software problems or defective products to second level of Applications and Infrastructure teams
• Work with the IT team to ensure operational coherence and reliable system performance

Requirements

• Bachelor's Degree in IT, Computer Science, MIS or any related field
• Proven experience as a helpdesk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• Accountability
• Communication skills
• Detail Oriented
• Initiative
• Working Under Pressure
• Reliable and Dependable