District Manager

SUMMARY

AT3 Staffing is excited to partner with a highly reputable commercial food equipment manufacturer and service provider seeking a District Manager in Cincinnati, OH. The District Manager is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership and the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). The District Manager will ensure efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Developing, maintaining, and managing a highly technical field service team
• Oversight of installations, preventative maintenance, equipment upgrades, and updates, sales support for new systems
• Establishing and growing customer relationships
• Strategy focused on meeting or exceeding financial metrics
• Meeting or exceeding customer satisfaction results
• Talent development
• Increasing employee retention and engagement levels

The role’s coverage area includes: The Greater Cincinnati Area, Dayton, Columbus, and Findlay, OH

Responsible for a $8M budget, 2-3 cost centers, and a team of 10 direct reports, with a total span of control for 30+ employees.

COMPETENCIES

• ACTION ORIENTED: Identify new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
• CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
• DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
• FINANCIAL ACUMEN: Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
• STRATEGIC MINDSET: Demonstrate ability to analyze data, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.
• LEADERSHIP: Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
• FINANCE & ACCOUNTING – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Work Experience

• Bachelor’s degree with a minimum of 6 years of relevant experience and previous management experience is required.
• Sales Strategy and Customer Development
• Knowledge of an Annual Operating Plan/Long Range Plan
• Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)

Desired Experience

• Service/product knowledge for commercial food equipment
• Mechanical aptitude

Hours of Work

• Normal business hours with occasional/frequent/extended hours as needed
• Flexibility with schedule to meet critical deadlines
• Extended hours may include nights and/or weekends
• Normal scheduled hours cover early mornings, evenings and/or weekends