Account Manager (Permanent POSM), UK

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

This Account Manager position working with our leading Consumer Electronics Brand client, is responsible for the execution of permanent retail fixture projects. You will be the beating heart of your projects working closely with departments in the business to facilitate all aspects of the project’s development and execution. Your job starts on receipt of client brief and finishes at delivery or installation for the client.

You’ll work directly with client and internal team members as the key project owner, and gather all relevant project data and make sure deliverables are on time and to budget. Strong spreadsheet and data management skills required, particularly working with Google docs as this is the client's preferred way of working.

The areas of spend under management with this leading Consumer Electronics Brand is permanent POSM.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key Responsibilities

• Fully understand client requirements, ensuring all information is accurate and complete
• Establish realistic, achievable budgets and timelines, particularly for design and supply
• Communicate requirements clearly and empower teams to deliver successfully
• Lead project kick-off and handover meetings across Concept, Technical Design, and Supply
• Create, manage, and enforce comprehensive project plans with aligned internal and external milestones
• Act as the primary client lead for project delivery and stakeholder communication
• Assess and communicate the impact of project changes pre- and post-order
• Build and maintain client-facing project tools (timelines, budgets, trackers, CPAs)
• Verify and control cost estimates, documenting assumptions and ensuring budget accuracy
• Monitor budget and schedule compliance, escalating risks and driving cost improvements
• Set and adjust team priorities, resolving issues and unblocking delivery challenges
• Lead cross-functional meetings and drive continuous improvement through performance review and efficiency initiatives

Knowledge, Skills + Experience

• Strong track record of successful customer management with bespoke projects, preferably in permanent materials such as wood, plastics and steel
• Technical knowledge of POSM campaign management. Experience working with Consumer Electronics Brands would be ideal
• Experience working directly with global brands or retailers directly
• Experience of Microsoft Office, including strong excel skills
• Good written and verbal communication skills
• Good interpersonal and motivational skills
• Highly numerate and able to analyze and add value to information
• Attention to detail and well developed organizational skills, able to multi-task on simultaneous projects, while working with multiple different clients
• Demonstrates ability to take initiative and problem solve independently. Does not wait to be told exactly what to do

Essential Criteria

• Excellent communication skills – the ability to engage with our client and build strong longstanding relationships
• Experience within Client Engagement role(s) across a range of the project and spend areas detailed above
• Technical knowledge of POSM campaign management
• A strong focus on operational excellence - a highly organised, structured and trustworthy individual that can balance working within a fast-paced environment whilst maintaining an excellent level of service delivery
• Commercial awareness - experience of working with a supply chain to deliver against committed savings using various commercial methodologies

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [email protected]

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.